Location: Level B1, Unit Number #B1-K7
Quality products and services
Gong Cha at Plaza Singapura stands as one of Singapore's most beloved destinations for premium bubble tea and specialty beverages, strategically located within this iconic Orchard Road shopping mall to serve both locals and international visitors seeking authentic Taiwanese tea culture. As part of the internationally acclaimed Gong Cha franchise that has revolutionized the bubble tea industry globally, this Plaza Singapura outlet embodies the brand's commitment to freshly prepared premium tea, innovative bubble tea creations, and exceptional coffee offerings. The store operates as a halal-certified establishment, ensuring accessibility for Singapore's diverse community while maintaining the high-quality standards that have made Gong Cha a household name across multiple countries. With its prime location in one of Singapore's busiest shopping districts, this outlet serves as a perfect pit stop for shoppers, office workers, and tourists seeking refreshing beverages that combine traditional tea brewing techniques with contemporary flavor innovations.
The extensive menu at Gong Cha Plaza Singapura showcases the brand's expertise in crafting diverse beverage experiences, featuring carefully organized categories including the signature Milk Foam Series, classic Milk Tea Series, refreshing Slush Series, innovative Creative Series, comforting Tea Latte options, robust Coffee Series, and an impressive array of customizable toppings. Popular menu highlights include their renowned Green Milk Tea, the crowd-favorite Bubble Milk Tea with perfectly chewy pearls, the Instagram-worthy Milk Foam Green Tea, rich Taro Milk Tea, and the trending Brown Sugar "dirty" milk tea that delivers full flavor without overwhelming sweetness. The Earl Grey Milk Tea with 3Js topping represents the brand's commitment to creating unique flavor combinations, while their base tea offerings of Green Tea, Black Tea, Oolong Tea, and Earl Grey Tea (priced at .25 for medium and for large) demonstrate their dedication to quality tea sourcing and preparation. Each beverage can be customized with various sweetness levels and ice preferences, ensuring every customer receives their perfect cup tailored to individual taste preferences.
What sets Gong Cha Plaza Singapura apart from other beverage outlets is their commitment to convenience and quality service, operating with modern payment systems that accommodate both local and international customers – while cash isn't accepted, tourists can easily pay using credit cards or Nets cards. The skilled beverage artisans at this location are trained in traditional tea brewing methods while staying current with contemporary flavor trends, ensuring each drink meets Gong Cha's exacting standards for taste, texture, and presentation. The store's strategic location within Plaza Singapura makes it an ideal meeting point for friends, a quick refresher during shopping marathons, or a destination for bubble tea enthusiasts seeking to explore new flavors and seasonal specialties. Regular customers appreciate the consistent quality and innovative menu additions that keep the Gong Cha experience fresh and exciting, while newcomers are drawn to the brand's reputation for creating the perfect balance of traditional tea culture and modern beverage innovation, making every visit a delightful exploration of premium bubble tea craftsmanship.
Based on 15 reviews
Out of 190 shops
Not enough ratings
Feng
Today is launching of the new ooLong tea collaboration between tomspalette and gong cha. When i approach the plaza sing gong cha at 12am, the guy told me they have the ice cream but dont know how to make the drink. Need wait for her manager come at 2pm... I wish management can improve on this by make the new launch drink available in the stated date.
Eileen Lim
Bad service on 20/3/21 3-4pm. Told the staff there's no paper at the kiosk terminal and she just show me an attitude like what can she do and ignore me, continue to take order at the counter. Kiosk terminal with with no sugar level to select. Really disappointed with the service compare to previous gong cha.
pianized
Came on a busy Sunday afternoon. Crews (2 of them) were definitely overwhelmed. While self service kiosks are available, crowd control was inadequate. Queues were scattered all over. My milk foam brown sugar oolong has got wintermelon taste.
Aki Momiji
10/10 - love a taste of Gong cha. 7/10 - Staffs look like new staff, not look professional. 6/10 - It is just a take away spot, no table to sit.
Jen An
Been here 4 times. Everytime I order milk tea with 50% sugar and they all taste like water, they don't even have the flavor of tea. On the 4th time I ordered a 0% too as an experiment and taste the SAME like the 50% one. Only time I'm happy with Gongcha is when I go to the Takashimaya outlet. This place is bad.
mazal t
Great drink but, Really bad service and experience with a young Chinese lady at the counter today. Showing attitude from the very beginning, when I reach the outlet she demanded I use the self service kiosk. And when I enquire about where would a special limited drink be under which category at the self service kiosk she rudely just ask me to order at the counter. And when my drink came she didn't call for the order number or prompt anyone, standing giving attitude. Spoil my mood greatly.
Chris T
Malay staff was rude when taking orders. When I asked about shopback discount and how to activate, he said "must use the app and scan". I cannot find any thing on my shopback app to scan. When I ask if they take paywave/masters, he said no. When I gave him $50 cash for a $9 order, he said he has no change. So why the limited payment modes when they don't even support the most basic cash? And did I mentioned malay staff was rude throughout the whole process?
a L
Ordered the brown sugar fresh milk with boba , brown sugar tasted overly bitter and it didn’t taste sweet as expected, boba was way too soft, tasted like overly soft jelly also again, not really what I expected.there was only 2 staff there, totally understaffed, not recommending the drink I got if u like your drinks sweet. Also my friend also noticed that the brown sugar always tasted kind of charred most of the times she ordered brown sugar
Chris Mousie
The matcha tea was tasteless & diluted. Pearl was terrible except the red beans was ok. First time drink gong Cha with such bad taste.
Nancy Tan
Great service from Gong Cha staff at Plaza Singapura today (8/8/2021) at around 3.35pm. Courteous & friendly. Thank you for the excellent service. Feedback about the pearls - a bit too soft and no chewy feel. Maybe Management need to relook into pearls ingredients? Thanks
Sunny
Staff able to customise my drink when the system is not able to do so
Golden Bluewave
18Dec2020@2045 Plaza Singapura Guy staffs with pleasant disposition. Brown Sugar Pearl Fresh Milk @$4.60 tastes better than that of $4.50 Each-A-Cup. However wonder why the black pearls seem smaller and are soft. Packed home the Roselle in a cooler bag (Hibiscus drink on offer @$2.50) and staff replied, yes they can do less than 25% sugar, tastes good.
Karen K
Visited Gong Cha again after a long time and ordered the most basic of basic milk tea with pearls as I had a voucher so this cost me 99c. Still as good as I had remembered. A bubble milk tea that cannot go wrong, though there seem to be a lot of ice in my cup. Forgot if this is a norm. Staff is efficient. My cup got served up pretty quickly.
siti sauhana
bought some drinks sometime last week and just couldn't forget the service at Gong Cha plaza sing. I believe the person who served me was Nurul??Not sure but she took my order and was very very very very patient with me as i was indecisive .She even recommended me some drinks (love them! Great taste!)Fella deserve a raise or praise of some sort. Very pretty too >.<
S P
After a long hiatus, Gong Cha is finally back in Singapore! Now, there is also "large" size options available for about $1+ more. My foam winter melon tea for example, $3.10 for normal size, and $4.10 for the large size. The taste is still the same as in the past. My recommendation: Pls try the foam winter melon tea!
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