Laurian Harry
I am extremely disappointed by the service here. I went to buy an phone, the version of which we wanted they did not have. I was going to try elsewhere but the Manager told me that he had a very reasonably priced, much older model phone available with the memory size we wanted. As it was for a child I was happy with the older model and much better price. I was then offered additional charger or power brick to which I said no. I was then told that they were 'free' or 'included in the cost'. Initially I said no as I did not want or need anything extra. I was again told it was included in the cost. I eventually said yes just to get the process moving as it was taking a long time and I was in a hurry. We then added apple care etc etc and finally by the time it was sorted (new staff member so process took a while) I just paid and left as was late to pick up kids. At home I took a look at the receipt and found that I was actually charged for the power bank - another $100 plus. I went back and asked for a refund, and it was explained to me that the price was not actually what I was told but $100 more so included the power bank. I tried to explain that I did not want the power bank and that I only said yes as it was pushed to me that it was included. Long story short they would not refund - only offered to change it to something else. The person in store strenuously denied the original price and said it was always the higher price. The manager was not available - who had given me the original price so had no way of sorting it at the time. So this was either outright lying to get rid of old stock or deceitfully upselling to give them the benefit of the doubt. Definitely would not use them. Go elsewhere.