Duty Manager

DUTIES & RESPONSIBILITIES

• Provide leadership presence in absence of Senior Management on Weekends, Public Holidays & Major Events.

• Engage & support front-line staff and supervisors, providing recognition and appreciating their work.

• Managing escalated service-related incidents.

• Supervise and guide the Service Operations team in terms of daily operations and administrative duties.

• Ensure established operations and guest service standards are followed.

• Manage and work closely with outsourced Security vendor.

• Handle guests’ feedbacks and determine appropriate actions to ensure it meets or exceed guests’ expectations.

• Conduct daily briefings and write incident reports with after action reviews.

• Enforce a safe and secure work culture.

• Implement and monitor daily work schedules for the Service Operations team.

• Assist with any additional duties or projects as required.