Guest Service Executive

Job Description

• To assist guest with check-ins and check-outs
• To process payment and documentations
• Maintain accurate room status information
• To provide necessary assistance to ensure guests' satisfaction
• To answer all calls and to assist accordingly
• Resolve guets concerns and feedback to ensure guesy satisfaction
• Coordinate daily front office activities to ensure operational efficiency
• Assist in the training and develpment of new staff to ensure consistent service standards

Requirements

• At least 1 year of experience in a similiar capacity in the service industry
• Minimum "O" Level equivalent
• Knowledge in Hotel Management System (HMS) is preferred
• Good communication skills (written and oral_
• Proficient with Microsoft Office application
• Be a team player with good interpersonal and communication skills
• Able to work on weekends and public holidays
• Able to work in a fast-paced environment