Plaza Sing Food Parking

Operation Manager

DIM SUM PTE. LTD.

Full Time D11 Novena, Thomson, Watten Estate $5000 - $6000

Posted: July 26, 2025

Job Description

Key Responsibilities

Management and Leadership

  • Provide clear, concise, and positive direction to team members
  • Provide coaching and mentoring to team members
  • Review daily business reports, identify problems and suggest improvement measures to optimize performance
  • Ensure adherence to daily and monthly operational tasks, including sales deposits, inventory ordering, and administrative submissions

Outlet Operational Leadership

  • Evaluate existing business procedures and recommend improvements for enhanced efficiency
  • Ensure effective execution of sales promotions by restaurant managers, coordinating ongoing maintenance for business continuity
  • Review customer feedback and incident reports, ensuring necessary actions are taken and facilitating After-Action Reviews (AARs) for improvement

Compliance and Safety

  • Ensure scheduled audits and compliance with standard operating procedures and SFA guidelines
  • Communicate and enforce safe work procedures and safety rules across all team levels, implementing risk control measures as needed

Manpower Management

  • Review weekly schedules for adequate staffing levels and coverage, managing manpower costs effectively within assigned outlets
  • Handle employees’ concerns, conflicts, and attrition, maintaining accuracy in monthly timesheet submissions and facilitating hiring for succession planning
  • Set challenging goals for self and team members, providing timely performance feedback, ensuring accountability, and enforcing HR policies, security, and safety procedures

Requirements

  • Degree / Diploma in F&B Management, Hospitality or related discipline
  • Minimum 5 years’ relevant knowledge of F&B management, systems and procedures
  • Resilient and able to perform under pressure
  • Excellent communications and interpersonal skills
  • Strong analytical abilities, highly driven with strong work ethic, personal integrity and excellent leadership qualities.
  • Willing to work on weekends or Flexible with work schedule based on operational needs
  • Prior experience in managing multiple stores is needed

How to Apply

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