Service Crew

Job Summary

The Service Crew is responsible for delivering excellent customer service, supporting smooth front-of-house operations, and ensuring guests have a pleasant dining experience.

Key Responsibilities

1. Customer Service • Greet guests warmly and provide attentive service. • Take accurate food and beverage orders. • Serve orders promptly and check guest satisfaction.

2. Operations Support • Keep the dining area clean, tidy, and properly set up. • Assist in restocking service stations and supplies. • Follow opening and closing procedures as assigned.

3. Teamwork • Work closely with teammates to ensure smooth service flow. • Support colleagues during busy periods. • Communicate effectively with kitchen and service teams.

4. Compliance & Safety • Follow hygiene, safety, and company standards at all times. • Use equipment and utensils properly and carefully. • Report any issues or guest concerns to the supervisor.

职位概要

服务员负责提供优质客户服务，协助前厅顺畅运营，确保顾客拥有愉快的用餐体验。工作内容包括点单、上菜、维护清洁，并与团队合作完成服务任务。

主要职责

1. 客户服务 • 热情迎接顾客并提供周到的服务。 • 准确记录食品和饮品订单。 • 及时送餐并确认顾客满意度。

2. 运营支持 • 保持用餐区整洁、摆台到位。 • 协助补充服务台物资。 • 按照分配任务执行开店和关店程序。

3. 团队合作 • 与团队成员紧密合作，确保服务流畅。 • 在繁忙时段支持同事。 • 与厨房和前厅团队有效沟通。

4. 合规与安全 • 始终遵守卫生、安全和公司标准。 • 正确、谨慎地使用设备和餐具。 • 向主管报告任何问题或顾客反馈。