The waiter's attitude was terrible! I told her I wanted this pastry, but she didn't even look at it! She gave me the wrong one! She also blamed me for my fault! I was speechless. My good mood was ruined! If you are in a bad mood, don't come out to work. The customer didn't offend you!
Jay Jus
3
I love their cookies. This shop in particular is a bit tiny though and has very little variety. We’ll, maybe it caters to the surrounding areas’ demand. In general their snacks are good. All in all, this particular shop is just ok.
M Ang
3
Consistent experience with other reviewers, customer service is non existent the staff looked look she's in a bad mood. Well just here to buy kuehs so it's fine but it wasn't a good experience. Tried egg tarts, sagu melaka, kueh dadar, kueh salat, angku kueh.
Gina
1
The lady that served on 25 July around 730pm seems uninterested in her job. Felt like I’ve interrupted her phone game. Banana cake was cold and hard. Food is bad at least work on customer service to compensate? 😓
Gaiei Suen
2
I agreed with others that her products are good esp. Pandan Chiffon. However, I had met one lady staff twice and she gave me an attitude! I do nothing wrong but what's going on?
z
4
One of my all time favourite kuehs.
Nicole
1
I like the cakes and kuehs at Bengawan Solo. They are good but the customer service at this outlet is lousy. I went down to this outlet with my mother planning to buy a few boxes of walnut cakes to distribute for relatives together with wedding invitation. However, the 2 staffs present were totally unfriendly and unhelpful. The walnut cake was packed in a plastic container which is not that presentable. We asked if they could pack them individually in boxes since we are buying quite a number for wedding. Unfortunately, they gave us the attitude "no don't have...take it or leave it". All these while packing their kuehs. Didn't even bother to give us full attention. We were very disappointed.
Anyway, we went down to the Bengawan Solo at Tiong Bahru and the customer service was 100% excellent! The staff told us actually they have wedding cake boxes for the walnut cake at no extra charges and she was so friendly. She packed them so nicely for us. Totally different from the unhelpful staffs at Plaza Singapura.
We would avoid the Bengawan Solo at Plaza Singapura as long as that two female staffs are working there!
*posted a photo of the walnut cake nicely packed in a wedding box by the Tiong Bahru staff to show that they indeed have this box.
Nirmal Balasooriya
4
Purchased chocolate cake. It was very tasty and soft. Will definitely try other flavours.
Eil T
1
It’s puzzling how ALL the female service staff at the PS outlet always seem to be in a bad mood. Zero greeting, zero response except for taking the pastry (no joke), zero thank you said—every single time, for every single female staff (I see different ppl on different days). My mum loves the pastries, otherwise I wouldn’t have bought them. Once in a blue moon, there will be a male staff who’s the only one who greets ppl and says thank you. My hubby even avoids buying the pastries when he sees any of the female staff!!! To the mgt members, please counsel your staff if possible - this has been happening for the last 6 years after I moved into dhoby ghaut. But today, I have finally decided to provide the required feedback. The service is really terrible.
Chewmun Han
5
Kheng kheng gave excellent service in helping me select what I needed to buy for my sisters. Helped to mark the boxes so that I don't get mixed up.