Reviews for Bengawan Solo

Jingting Li

July 26, 2025

2

Would like to comment on the customer service at this outlet. In Dec n Jan I frequented this outlet. Dec - a staff picked up my call n was very nice, helped me to reserve the cookies which I went down promptly to collect on the same day. In Jan 2023, on a Monday night 840pm, this staff told me we are closed at 830pm, if i wan to buy, I have to pay cash. Today I went again at 835pm, 2 staff were there. There was 1 staff who is not dressed in work clothes, I approached for help, she is unfriendly, asked me to refer to the display cookies myself. When I was choosing and deciding, I can see her popping her head out to check on me = totally giving me the impression that they want to close shop early. Food is great but customer service not so.

Flo Yeow

July 26, 2025

4

They're located at the basement level, right by the escalator. It's just a food stand where you can buy and go, not a place you can sit down. Got myself some kueh as snacks (Ang ku kueh, lapis sagu, and their pandan cheese cake), took them away, and left quickly after. Don't expect any service from the staff, and you wouldn't be disappointed.

Jellee Jellee

July 26, 2025

1

Very rude staff, outlet was not busy I was the only customer at that time and she was busy on her handphone, placed my order and she sulked at having to “serve a customer”, also, she threw the change on the counter..and returned to her handphone.

LL_9999 HappylifeHappyfamily

July 26, 2025

1

6pm today, the lady staff keep playing on phone and ignores the customer . This is not first time I am here and encounter at least 3 times within 3mths… 👎🏻

Sharmila Murugan

July 26, 2025

1

Worst customer service. The staff is being so rude and not friendly. No smiling on the face. Even my friends who when this outlet also told me the same thing. Customer service is important. That is the first key of customer's will look at. Please practice to smile and be polite.