Honestly ridiculous. Previously sent my lambskin Chanel bag for coating, and after just one use, the sides completely wore off. I’m always careful with my bags—treating them like a baby—so I thought it was my carelessness.
Despite that, I took a leap of faith and sent in my Chanel canvas bag for a deep cleanse. But after this experience, I’m convinced they either do sloppy, half-hearted work or simply don’t touch the items you bring in.
I was told the deep cleanse would take 2 weeks, but it dragged on for a month. No sincere apology from the staff, just excuses to cover up their mistake. And the worst part? The bag came back looking almost the same—as if no cleaning was done at all. What a waste of time and money. Just don’t bother.
#addedphoto Reached home, wiped my bag handle with a wet tissue—look at all that dirt! And they call it a ‘deep cleanse’? What a joke 😂 My conclusion? Total scam!!!
Zimei
5
I've been sending my bags to Dr. Bags for cleaning & HP coating for the past few years, and the service has always been friendly & warm. During my latest visit, Jonathan and Res advised me on how to prevent mold and explained how the coloring service works. It was a very pleasant experience and definitely will be back.
siewhong yong
5
I first came across DrBags when I was working around Plaza Singapore and decided to try out their services. Johnathan was very friendly and very professional. He was very knowledgeable and gave advice according to my bag condition. When I collected my bag, it looks brand new and I’m very impressed with the restoration. After collection they gave me very good advices on how to maintain my bag. I’d definitely recommend their services to anyone that’s looking to restore their bags to the original condition!
Cath HL
4
I brought 2 bags for cleaning and touch up of colour for 1 of them. The bags came back in excellent condition. I’m giving only 4 stars because I felt the price was rather steep.
Jonathan’s service was very professional. He was friendly and respectful without being overly familiar. He was also knowledgeable about the processes the bag will go through.
I wish all service staff are like him!
sabrina lai
5
I sent 2 bags over cleaning last month. Well worth the wait cos not only the bag was cleaned, they also cleaned up the tarnished/ stains on the metal buckle as much as possible. So happy with my bag now. Recommend to others who like to clean up their precious bags.