Fash Mob

I really really love the clothes at FM and I buy them really regularly. But I think customer service could be improved. With the COVID situation now, most, if not all of the blog shops have improved on their terms and conditions for returns. As now delays in shipping are common, also, with home quarantine orders/5-day MC/Stay home notice put in place, we as customers have more reasons to delay in sending back the items meant for return. I returned my item late (less than a week from the stipulated period), and they said they will reject my return and I have to pay $4 to have the item shipped back to me again. I told them I was on home quarantine order and I could not have walked to the post office to return my item. They replied my email to ask me to provide proof of my home quarantine order. What? All the other blog shops did not see a problem with this (I had to return other items late as well) and they were very understanding and they just processed my return as per usual. Because hello? I also do not like to return my items late if I have a choice right? It’s also not like I took the extra time to wear the clothes out right? The items returned are in their original condition, with tags on, in their original bags. No other blog shops has asked me to provide proof of my home quarantine order because hey, who are you to ask me to provide personal documentation? And mind you, I’m returning for store credits, which means you have already earned my money right? I just don’t get it why they are so inflexible about their return policy despite the current situation. And it’s not like I have done it many times using the same excuse. Gosh. My advice is buy without returning, just resell your clothes online. Their return policy is honestly the worst. You can read the other reviews here.

Tried XS size in Funan and it fits nicely but they didn't have the size XS and the sales girl in Funan told me to get it online. However when i got the dress the PTP was way too tight, definitely not the same feeling as i tried in the mall. Hence i requested for an exchange through email. They have multiple people to reply me for every message as well as very slow email. They told me that OUT OF KINDNESS they would then let me exchange for size S as we used the first timer discount code. But they do not cover mailing fees. The email asks me to transfer $4 to her bank and mentioned that they will let me know what to do next after i have transferred (how shady..). On top of which I would need to do registered mail from my side to mail out the dress which will not be covered and do not allow for store exchange nor for me to go down personally exchange in their warehouse. I would urge all shoppers to be prepared for no exchange when you purchase anything from Fash Mob

Poor quality of clothings. I received a piece where the buttons were already disintegrated on this top. Poor service recovery by the team!

Fash mob's return policy is this century's biggest joke. I assure you that you cannot find their return address anywhere. Not on their website, not on the return form. And when I mailed my return parcel to the return address indicated on Fashmob's mailer, I was told that they had moved out from that address earlier this year. Wowzers!! Who would have expected that the return address on their mailer is WRONG!!! Is it my fault then that i mailed it to the outdated return address or is it their fault that they did not bother updating the return address on the mailer? There was no hint of apology nor did they bother to point me to the correct address even at this point. It was as though they are secretly (not so secret actually) glad that my return parcel is lost in space forever and they will not have to process it, thus saving $40 worth of store credits!! Worst customer service ever. Thanks for wasting $40 (for the dress) + $5 (reg mail cost i paid to mail it to the apparently WRONG return address) There are tons of better shops out there to buy from, it is not as though their designs are fantastic anymore.

Extremely bad customer service, as with all other reviews here. Have been purchasing from them for a couple of years as I do like their designs but I have experienced TWICE really bad service for not allowing exchanges even though they were defected. Apparently the defect was not major enough and doesn’t affect wearing so they don’t bother with exchanges at all. Wanted to keep my VIP status but I guess I’m moving on to other stores. I wonder if it’s the staff or the owners’ issue to be this stingy.

Can't even exchange if the size is wrong. They will emphasise that out of good will, they will allow exchange provided they have the size in stock, but at your own postage costs (and pay for theirs as well). No heading down to warehouse or physical shop allowed. Never encountered such a customer service tbh. They could have exercised better flexibility and warmth.

Queue is ridiculously long, stuck in the queue for 35 mins. Please purchase from other stores instead, store operations is not efficient.

No QC before sending out item and poor after sales recovery. Be warned online buyers.

This shop sent me a dress that appeared from the packaging to not be brand new and the item wasn't flatly folded as unopened pieces are. There was also a minor defect. It seems like they put up the unsold pieces from their store to sell online, which I told them I'm not too comfortable with as the item may have been tried on before. When they informed me that they had sent out a replacement, I clarified if this piece was a brand new one and their response was that the item had no defect. But the replacement came and was also in the same condition as the first, so I requested a refund through paypal and sent the item back, since they weren't forthcoming to resolve. It is not very fair to customers that they might be reselling online the unsold open pieces from their store. And now they have suspended my account. I'm certain they did so because I'm unable to reset my password. This is my first time having issues but not my first purchase from them and during this period I actually purchased another two items. They have some really good apparels and I'm happy to continue shopping with them despite this one-off incident but you can judge for yourself how they chose to handle a small issue that could have been better managed from the onset and throughout the process. They would rather take the easy way out and suspend accounts than to bring the matter to proper closure.