Location: Level B1, Unit Number #B1-03 03A
Quality products and services
Fayth Plaza Singapura stands as a premier destination for fashion-forward young women seeking contemporary styles that blend global trends with accessible pricing. Located at levels B1-03/03A of Plaza Singapura, this flagship retail space represents one of Singapore's leading blogshop success stories, having evolved from digital origins into a prominent physical retail presence. The store showcases Fayth's signature philosophy of creating in-house designed apparel using premium fabrics sourced from around the world, ensuring each piece meets the brand's exacting standards for quality and style.
The boutique offers an extensive collection spanning dresses, tops, bottoms, and outerwear, all carefully curated to cater to various occasions and personal styles. Fayth's design team takes pride in developing exclusive prints and patterns that cannot be found elsewhere, giving customers access to truly unique fashion pieces. The store also features the beloved Fayth Family collection, offering adorable matching outfits for mothers and children, reflecting the brand's understanding of modern family dynamics and the desire for coordinated fashion statements.
Operating Sunday through Thursday from 11:00am to 9:15pm and extending hours until 9:45pm on weekends, Fayth Plaza Singapura provides convenient shopping experiences for busy professionals and fashion enthusiasts. The store complements its physical presence with robust online operations, offering free shipping within Singapore for orders exceeding 00, creating a seamless omnichannel experience. With its strategic Orchard Road location and reputation for chic, contemporary designs, Fayth continues to solidify its position as a go-to destination for stylish young women seeking quality fashion at accessible price points.
Based on 15 reviews
Out of 190 shops
Not enough ratings
Xue Li
I ordered 3 pieces of dresses. Emailed saying dress PTP is in excess of 4 inches and to exchange from L to M even though I followed the size guide closely and should not be loose at all. Emailed on 19 Jan but no reply till now. Their customer service became non-existent.
Joereen Goh
They only allow 3 pieces to try on and I had 2 sets and one top which is 5 pieces. I have to queue again after try for one sets Very bad experience Changing room is so dirty and the hanger is bad design
Gek Yeo
Placed order for 3 dresses online and the delivery was fast, however, the sizes don't fit so I emailed their customer service to ask if I could do a size exchange at their PS branch. Received an email notifying that they are relocating, operation will resumed on 28 Dec. I went down to their PS branch with the 3 dresses thinking that they might allow me to do a size exchange, but i was told by the sales staff that size exchange is not allowed. I then asked if I can return the items the sales staff told me since I keyed the welcome discount code, I am not allowed to return or get a refund. I paid $100 plus for 3 dresses and I was told that I am not allowed to return and get any refund. For those who wish to purchase online, please read their FAQ CAREFULLY and think twice before keying the welcome discount code. I tried to email their customer service again the following day but till now there's no response. Relocating of office can't even reply to customers email? How efficient! Anyway, I am rather disappointed with the service and the quality of the dresses. They were all overpriced and the quality was very poor.
Ann Holland
Lovely range of clothes but two assistants were looking busy on their phones rather than serve me so I went elsewhere.
vanessa chen
No flexibility in company’s policy to try and assist customer. first time purchasing from this brand and had an unpleasant experience. will re consider about purchasing from this brand again update: had to email in to get exchanges done.
Candymilkchoc
Went down to their ps shop on 3 feb and it was closed with no notifications to customers in social media abt it. Msg them in ig on this and they only read without reply. Super bad CS not to mention their bad refund policy and super not accurate sizing. They should state clearer if material is stretchy for ptp and waist especially so customers can buy the correct size.
Cheryl
Possibly one of the worst quality to price ratio for clothes I've purchased thus far. The quality of the clothes isn't worth the price. Would advice not to purchase. First purchase, material wasn't of great quality and furred after 1 wear. A few years later, decided to give them another chance and the zip spoilt after one wear. Their staff have kindly advised that it is no longer their responsibility once you've purchased their item despite the problems stemming from subpar quality used.
Adeline Willett
Saw their website and thought a good choice for party dress. I took my daughter went on to check out the Plaza Sing store for the first time. There were 3 ladies staff in the shop and I honestly wish they were more welcoming and motivated in making a sale. Because it is an impt event for my daughter we took a while with the selection. The dress that we pick didnt have a fresh one so I have requested the shop to check with their other outlet as the system showed limited pcs available. Before we head down to citylink, I requested if she could call their partners to double confirm new pc available. I said its not a sale item (Dress priced $62.90)so I wish to have a new pc. She refused to call and advise its not their policy to do so and you have to make a trip to check out there. Fine, we left the shop and head to citylink to my horror limited pc means a display one too! The sales girl asked are you the customer at Plaza Sing earlier? I replied yes!!! That said, if Plaza Sing bother to call Citylink then why cant they just be a little bit more helpful to ask you have a new pc there? My customer wants to go over now. Totally disgusted by the service provided. Not nice! So again head back to Plaza Sing to finally bought the $62.90 display dress which is abit better in terms of QC. Not a good experience. To add on, system shld state last pc and not limited pcs available! I dont think I will buy from them again :(
J L
Ordered 3 dresses online, used their first-time welcome discount code. However, this means no returns and refunds. When I emailed their customer service if it’s possible to exchange, they said that it’s not possible, and that I can either resell or trade or alter instead. They did reply on the same day. To those thinking of buying online, read their FAQ really carefully. Quality wise, material is quite thin and similar to Taobao quality. Update: They emailed in and acknowledged that they may have overlooked and allowed for an exchange in their physical stores 👍🏼 appreciate the fast email response.
Cheyenne Lee
Very limited clothing in XL size. Can't zip up the chest area for size L, so had to request for XL, but staff were very reluctant to help. Couldn't even bother to search for stock availability in their system, just told me to try them on in the fitting room first. Why would I even waste my time trying on clothes that I know wouldn't fit me? Feel very unwelcomed in the store, no point patronizing.
eun
Clothes are comfy. Wanted to leave a review for staff Sarah, she was very friendly and was a great help. I also noticed that she diligently sanitizes the fitting room after a customer used it. Keep up the good work and service! :)
Mel Lee
Decided to bought online after bought 1 time from physical store. Dress arrived with tag mentioned as S while the real dress size was XS. (My initial order was S) contacted customer service through email and they apologised for the error and agreed for my exchange request. They offered to either exchange in store or 1 to 1 delivery. Since considering my place is quite distance to physical store, had opt for delivery by sending return dress and requested Fayth to re-send correct size. They replied to re-sent without waiting for my return dress. Problem resolved , thanks for the cooperation 🙂 Advices for new buyer: 1. Many of their collections may not availabe in physical store but you can purchase through online with risk returning dress 🤞their dress quality quite good and acceptable price 2. To check when items arrived since I have learnt the tag and dress may have different size, as a human being, human error can be expected.
V
I recently made my first purchase at Fayth and was impressed by the excellent workmanship and quality of their clothes. The designs are stylish, and the attention to detail is evident in every piece. This is definitely a store that offers high-quality fashion. However, my experience was somewhat marred by the customer service. The staff member who assisted me seemed very reserved, and her body language made me feel unwelcome. It wasn’t that I had a negative encounter with her; rather, it was her lack of engagement. When I walked in around 7ish in the evening, a simple greeting or a “welcome” would have made a significant difference. Instead, I felt as though I might be troubling her, perhaps because she wanted to go home early. I believe the owner should consider providing additional training for their staff on how to engage with customers effectively. Friendly and approachable staff can significantly enhance the shopping experience. Overall, while Fayth offers great clothing, improving customer interaction would make the shopping experience even better.
Mei
My go-to-place for outfit. The quality is good (sewing, lining and the model) and the team member are helpful and friendly. Price could be steeper if you compare to online shops but seriously the quality is totally different too. Their price is ranged between S$40 - S$60. And S$30 for items on discount. The model and pattern offered is not many, but they always have new arrival quite often. However, buying online from their website can be quite challenging because the size isn’t really uniform. S size can be bigger for different cut of clothes. Tips: check their website for model/update and stop by the store to try and buy.
Shannon Lam
First time buying from fayth, was being served by sarah. Her service is superb and even though i tried on 10+ dresses and told her i will be purchasing online for the 1st timer discount, she still served me patiently. Eventually, i decided to buy 1 piece to support her and will be purchasing the subsequent pieces online. Shes really a rare gem. Guys, please support her at the plaza singapura outlet :)
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