Bought a defective shorts at $40 with no compensation. Initially when I brought the item to shop, saleslady informed there’s stocks in Tampines branch but did nothing to help reserve a piece for me. No response from office until I emailed to office to query on updates. Was offered a display piece from Tampines for exchange. But there’s discoloration on the display piece so ended up with defective shorts in the end cos I’m very skeptical about their quality and I don’t want to end up buying more with the refunded credits. From there on, I’m skipping this shop.
I’m really disappointed with the return policy. Why aren’t we allowed to return products by mail? Instead, we’re forced to go to the store in person, and we only get a one-time exchange within 7 days. Aren’t the products in the store your products too? It’s frustrating and inconvenient, especially for those of us with busy schedules. I expect more flexibility from a store of this caliber.
Service levels are ok compared to what I read in the other reviews. Went on a weekend and they were quite helpful with promos and try ons. Only issue was that the clothes all fur really easy. The new piece brought out had furrings, and the display piece was worst. Don’t think polyester is meant to be like that. Sewing is quite tight knitted but a few weird overlapping threads here and there. Chose to accept the new piece with the weird sewing and mild furring cos I really wanted the item. The display piece had a lot worst furring. Really not sure why a material like this would fur. Hopefully the company can look into better QC for products.
On Thursday, February 25th, I went to the store to buy clothes. I had a good attitude and gave a lot of professional advice and guidance on how to match clothes. I bought 7 pieces and felt that they fit perfectly at home. Thank you for your professional service. And a very good work ethic.
The attitude of the sales staff here is truly disappointing..especially the one with heavy makeup who was helping customers to check stock (not the cashier with glasses though her attitude could also use some improvement). While I was lining up at the cashier this staff member approached me and curtly asked, “You want these two, is it?” in a rude and dismissive tone. Excuse me? I am a paying customer and a loyal member of this brand for years. I don’t think I or anyone else for that matter deserves to be treated like that.
If she couldn’t handle the pressure of a busy sales day then she shouldn’t be taking it out on innocent customers like me. When she returned with a new piece she placed it on the counter instead of handing it to me properly oh and bluntly informed me that one of the pieces I chose was the last one before walking away without so much as a polite gesture.
It is incredibly frustrating to encounter staff who seem to care more about collecting their paycheck than providing decent service. Please hire people who are suited for the job and understand the importance of customer service. I won’t be stepping into your PS store again after this dreadful experience. What a letdown.