We celebrated my father's birthday at Haidilao and were thoroughly impressed by the exceptional service provided by staff Aaron Leong. From start to finish, Aaron was incredibly attentive and efficient. He was constantly present to clear soiled utensils, top up soup without being asked, and always with a friendly and professional demeanor. Aaron even went the extra mile to assist my elderly grandmother to the table as she has difficulty walking, which we deeply appreciated.
Although the table next to us got a bit rowdy, Aaron took the initiative to apologise even though it clearly wasn’t his fault. That level of care and responsibility really stood out. Haidilao also surprised us with a complimentary fruit cake and longevity noodles for my father’s birthday, which added a lovely personal touch to the evening.
The food was decent, though I did find that some of the meats looked leaner in the menu photos than what was actually served.
Still, the overall experience, especially thanks to Aaron’s outstanding service, made the evening memorable. We’re already looking forward to having our next family celebration here!
tracy tan property
5
Had a lovely dining experience at Hai Di Lao. The staff were warm and welcoming, especially Winnie who greeted us so kindly at the entrance. After our meal, we were treated to an impressive candy art performance by the talented Wilson, which added a delightful touch to our visit. A great place for both kids and adults to enjoy—definitely a memorable outing!
Joereen Goh
5
I’d like to sincerely commend a very thoughtful and genuine waiter named Aaron at Haidilao, Plaza Singapura. Although he wasn’t in charge of my table, he noticed I was dining alone and kindly offered to move me to a quieter spot. He brought me a cushion for comfort, a toy to lift my mood, ice cream, and even surprised me with a rose. At the end of the meal, he thoughtfully asked if I wanted to take some snacks home. I was deeply touched by his attentiveness and felt genuinely cared for. I’m truly very satisfied with his exceptional service—it made my night unforgettable.
Lynette Soh
5
Had a really great experience at HDL as usual!
The staff who served us was exceptionally kind, attentive, and always had such a warm and genuine smile 😊
Even small gestures, like checking in if we needed refills, offering wet tissues without asking, or simply making us feel welcomed — made the whole experience extra comfortable.
That smile truly made our day. Thank you 乐心 for the heartwarming service! 💛
Crystal
5
Had a lovely birthday gathering w my friends at HDL this afternoon!:) Jayson was our server and he was polite meticulous and thoughtful; even though we arrived in batches, he was prompt in serving us and ensuring we had our drinks ordered. Had a blast and would love to be back!