Gavin Leow
We celebrated my father's birthday at Haidilao and were thoroughly impressed by the exceptional service provided by staff Aaron Leong. From start to finish, Aaron was incredibly attentive and efficient. He was constantly present to clear soiled utensils, top up soup without being asked, and always with a friendly and professional demeanor. Aaron even went the extra mile to assist my elderly grandmother to the table as she has difficulty walking, which we deeply appreciated. Although the table next to us got a bit rowdy, Aaron took the initiative to apologise even though it clearly wasn’t his fault. That level of care and responsibility really stood out. Haidilao also surprised us with a complimentary fruit cake and longevity noodles for my father’s birthday, which added a lovely personal touch to the evening. The food was decent, though I did find that some of the meats looked leaner in the menu photos than what was actually served. Still, the overall experience, especially thanks to Aaron’s outstanding service, made the evening memorable. We’re already looking forward to having our next family celebration here!