PlanetLightWorker
Tried their latest Double Chilli Crab Burger on Tues night, ordered to go and realised about 20 minutes later after getting off the train that my scrambled egg is missing. Tonight, I ordered a Double Fish Burger to go and while waiting, I remembered my missing egg from 4 nights ago. I approached a lady staff in black top and she asked if I would like to speak to manager. He came over and I showed him a photo of the burger with my receipt ( email ). He offered to replace my Chilli Crab Burger but I told him I’ve ordered my Fish Burger. I suggested to add the egg to my Fish Burger instead which was ready to collect by then. He did so and I am satisfied with their handling. I hope they can minimise missing items as much as possible. Thank you, McDonald’s team @ Plaza Singapura!