Sorry, I have to leave a bad review. The staff was nice, but perhaps she needed more training. I don’t think the workmanship was worth the $117 I paid.
I opted for a gel manicure, which was supposed to be $68—around $70+ after GST. Then she said I needed a “strengthening nail treatment,” which turned out to be just one-two coats of something that didn’t have any luxurious element to it. Was charged an extra $38 just for those one-two coats. After that, there was the hard selling but the staff was not very pushy which was ok.
My nails were also cut too short, and now that I’ve had time to look at the final result, they look bloated maybe due to how much gel was painted on, I am not sure but you can see from the photos. I’ve had short nails done before and they never looked like this. I really should’ve waited and gone to my usual nail salon.
To be honest, I’ve never really had to pay this much for a full gel manicure—even the best ones I’ve had didn’t cost $117.
I’m generally a nice person and I don’t like making people’s lives in retail difficult, so I didn’t say anything during the whole session and remained respectful. But I walked away feeling really disappointed especially knowing I was charged almost double the price. Tbh, I don’t mind paying for a good manicure but there was zero luxury to the whole experience.
I am not sure if this incident is just bad timing but I don’t think I’ll be coming back to do the removal although I was assured it will be FOC. Definitely won’t be coming back especially at this price point. The service felt like something I’d get in Bugis, and honestly, I’ve had better nails done at a Bugis salon. Even the massage was underwhelming.
I’ve had a $38 express gel manicure at my regular place that had way better workmanship. This just wasn’t what I expected at all. 😭 😭😭😭😭
J
1
Service really poor ever since the change of store manager in 2024. They left me with my feet soaking in water for 45min, no one came to check on me at all. I gave up.
The last time I was here, the store manager was herself getting the best comprehensive pedicure- her staff was busy servicing her and was still doing so, even throughout the time I started and finished my pedicure. Makes me wonder how customer service is prioritised by this manager. Not gonna come back!
V Lim
2
Too much hard selling that it became a huge turn-off for me during my last visit. I was obviously busy on my phone, but the Viet therapist kept talking to me. Even after shoving her with a 1-word answer, she persisted. Worse, she tried to sell me almost everything and anything she had in the shop.
I was just trying to get a peaceful session of pedicure done, but she tried selling me soaks, fungal treatment, lotion, spray, more callus remover sessions even though I recently bought and still have enough, etc… the selling continued from the time I sat down till I was at the counter signing off. It was so distasteful!
Additionally, she was pretty rough with handling my nails that it even hurt at one point. Yet, she tried selling me more services. Why would I buy anything from her?
Finally, when her next customer came, she got me to move to another chair even though my nails were just painted and not yet dry. I had to walk barefooted, stepping on the dirty floor, to the chair near the counter. That was simply the most horrible experience ever. I’ve done my nails for decades at other places and was never treated this way. 2 other customers during my time there were treated the same way. How is this right?
2 stars given as the shop uses reputable products and frankly, the therapists were not rude. But the overall experience there was not up to mark.
karen koh
5
Its not my first time here, and why i returned back because every staff in this branch is very friendly and do a very good job, I am not too picky on which staff served me, so far different staffs had helped me before. And all of them provided satisfactory services so far, they also take care of your needs.
Today, i have Penny helped with my pedicure & Wendy helped with my manicure. We have a great talk & love the outcome of my pedi & manicure! Will definitely come back again!
Thaila Pancha
5
Dada & Penny did my nails and they were very meticulous with shaping them correctly. They went extra mile to redo the nails that were abit off . Really good service, highly recommend them