Reviews for Otaku House Plaza Singapura

Alien Creature

July 26, 2025

1

Saw a few other reviews that had bad experience with staff here and I agree with them. I was automatically met with a sour face when I went to ask the staff on duty a question. They didn't even give me a proper response, just shook their head then proceeded to ignore me. I only asked if they had something in stock, is that such a bad question? There weren't any customers there either so I wasn't interrupting anything, but the staff still looked very annoyed and made me feel uncomfortable. I hope this issue will be resolved and future customers won't have to deal with rude staff anymore. Please work on the customer service aspect of this store.

Asmo Lucifer

July 26, 2025

5

Friendly staff and I always look forward to collecting my kuji items from here. Thank you for bringing in special kuji for us! Enjoyed the live sessions with MH too.

Gwendaline Wu

July 26, 2025

5

Was unable to find a soft toys. The Helpful male staff Sean found a smaller version of the soft toy without us asking! Thanks.

Lynn C.

July 26, 2025

1

We are here at the Otaku House on 27/April 4:30pm. The staff here is so unfriendly. We keep asking her questions about the lottery games they sold in the shop - but this sales person is either she don’t understand the games or simply don’t bother to answer us. Worst is when we say we wanted to buy one lottery - she went ahead to help another customer who came in to ask for help without assisting us or even have to courtesy to ask us to give her a minute to help the other customer. The fact that when we were already there in the shop. Worst customer experience!!

Rein S

July 26, 2025

1

Horrible service, bad attitude staff and purchase experience. When the customers know the staff personally, they can take as long as they want, using very long time buying only very few kuji tickets and chat at the counter while letting others queue behind and wait. However, the staff will immediately change face, give bad face and be very impatient if the customers don’t know them. Please go and train your staff how to treat customers and work more on your customer service standard. With a small shop here at Plaza Singapura, and squeezing and uncomfortable when queuing, we are even more disappointed and upset when we are treated differently and having to stand in queue and watch people chat and take video for a long time. Will never come again and rather go latendo, Hakken and TOG since these other shops have smiling staffs and are always welcome and cheerful with customers, treating all customers with same attitude.