Otaku House Plaza Singapura

Poor customer service! The sales staff with short hair at Plaza Singapura was rude and displayed an annoyed look when I want to know the availability of the Kuji. The time that I went wasn’t crowded which I don’t seem to understand the reason why she’s so annoyed when I asked her to check. Other than replying in a rude manner, her action was seen to be rude as she tossed the kuji box at my friend! Did not expect this poor customer service experience from Otaku House thus I am disappointed with this specific outlet as I don’t experience it at your other outlets!

Called the shop on 1 May 2025 at 1130am . Staff (female)answered the phone with just "hello" . It made me wonder if I called the wrong number so I had to asked if this is Otaku House. Did the management gave this staff training ? Failed service. A simple "good morning . Otaku House. How may I help you" will suffice.

Bought multiple kuji tickets online and gotten Prize A, merchandise box was damaged by inhouse delivery. Business owner not sincere enough to resolve the issue, they can't replace because no existing stock and given options to accept it or refund with a single ticket price. They are not empathy towards customer, poor customer experience from them. If I'm the business owner, I could have replace it even buying off from open market and ensure delivery was done in a proper way to improve value to customer. Basically to them, they don't bother as long the main item is not damage and you take it or leave it. COPIED Replied to owner's response for Suntec's review: Business owner need to ensure that they delivered good merchandise including the box to customer. If customer accepted the condition before buying and yes it is agreed under that condition. However this is not the case, it is within your company issue and it has to be resolved internally between business owner and delivery company. How can it be customer who pay for the item and shoulder the consequence when damaged during delivery arranged by company from warehouse to retail shop?

Cashier service very bad, already bought kuji for 140+dollar at the first bill, and i decided to add on buying some badges, 19.8 dollar cashier refused for using visa payment, she told me that need to be at least 20 dollar for visa...it is just difference of 20 sen??? I already paid for 100+amount for the first bill hello?? Is that mean i just can buy sth once, not wlc for second round????? Very bad attitude

For a small shop, I think that it's good enough. For a hardcore otaku fan, i think you'll only be satisfied with one or two things(since i think that the stuff came from china or other aisian countries other than japan. Which might be dissapointing for some people). Here are the list of goods: ugly mario soft toys, some overpriced clothes(not cosplay, but clothes with some letters or pictures related to anime), phone cases(if you're using non mainstream phones, like LG, better not get your hopes up), figurines(notable ones are : alice from sao, shiro from no game no life, one piece, and cant remember the rest.), cups with pics of chibi rem and ram, paper folder( re: zero, nyanko-sensei, and some big animes), keychain( sao characters and even swords and guns, one piece, fairy tale), lottery tickets for figurines like LLen. There are also cosplay clothes to try on and you can order them if you want to buy them. Probably that's what i can remember.

The short hair staff was very rude! Asked if the kuji was available and she told me to check it myself. Like can't she check it for me since she's the staff there? Or is that not part of her job scope? Been to many otaku house outlet but never once treated this way by the staff.

Saw a few other reviews that had bad experience with staff here and I agree with them. I was automatically met with a sour face when I went to ask the staff on duty a question. They didn't even give me a proper response, just shook their head then proceeded to ignore me. I only asked if they had something in stock, is that such a bad question? There weren't any customers there either so I wasn't interrupting anything, but the staff still looked very annoyed and made me feel uncomfortable. I hope this issue will be resolved and future customers won't have to deal with rude staff anymore. Please work on the customer service aspect of this store.

We are here at the Otaku House on 27/April 4:30pm. The staff here is so unfriendly. We keep asking her questions about the lottery games they sold in the shop - but this sales person is either she don’t understand the games or simply don’t bother to answer us. Worst is when we say we wanted to buy one lottery - she went ahead to help another customer who came in to ask for help without assisting us or even have to courtesy to ask us to give her a minute to help the other customer. The fact that when we were already there in the shop. Worst customer experience!!

Horrible service, bad attitude staff and purchase experience. When the customers know the staff personally, they can take as long as they want, using very long time buying only very few kuji tickets and chat at the counter while letting others queue behind and wait. However, the staff will immediately change face, give bad face and be very impatient if the customers don’t know them. Please go and train your staff how to treat customers and work more on your customer service standard. With a small shop here at Plaza Singapura, and squeezing and uncomfortable when queuing, we are even more disappointed and upset when we are treated differently and having to stand in queue and watch people chat and take video for a long time. Will never come again and rather go latendo, Hakken and TOG since these other shops have smiling staffs and are always welcome and cheerful with customers, treating all customers with same attitude.