Disappointingly poor, stressful and unprofessional experience when trying to use a Gift Voucher gifted by a friend for their HBOT treatment.
Staff initially failed to respond promptly or appropriately to my booking enquiries across multiple contact numbers.
Following this initial experience I was in the area so opted to pro-actively come to branch directly seeking assistance.
Jessica and team I spoke with weren't welcoming, friendly, barely cordial in any way or professional, adding further confusion and frustration to an already sub-standard experience. Just wanting to use my Gift Voucher!
Incorrect pricing subsequently confusingly quoted by various teams with the advice that my Gift Card would not even cover the basic treatment cost?!
Staff did not seem to know the company's own services & treatments being offered to customers.
It took various teams (including their marketing & comm's) a long time and many chasers to eventually clarify and resolve the issues noted. My Gift Voucher did in fact cover the whole treatment cost! Really poor service.
Why was this so hard to book in and clarify basic treatment arrangements for a first time customer?!?
Treatment was okay. Again staff neither friendly or welcoming. My bag & possessions were moved mid-session out of my site without advice or warning so a member of staff could sit opposite the door during my 1hr treatment which was a bit uncomfortable and strange.
Even after the session, no staff asked how the session was, or even how I was/felt. Highlighting a further clear lack of basic professional care for customers.
Only a small cup of tepid water offered in the open reception area before hard sell attempts from Jessica to buy packages - No thanks.
All-in-all, the pricing seems to reflect the service level and experience.
Suggest avoiding this clinic and paying slightly more to visit other locations for better HBOT treatments (Clarke Quay area has some great facilities!)
Positive Reviews
Sunshine
I did scalp detox treatment with Eliz. And it was super nice. I could be relaxed during treatment. Thank you
S V
Did the O2 chamber a few times and my sleep have improved. Spacious interior and sitting down chamber. Friendly staff and great service
Goh WY
I enjoyed going for tcm treatment. 陈医师is knowledgeable in her craft and joey is very good at giving tcm massages and identifying weak links in your body.👍 …
veggiexplorer
The Refresh TCM at Plaza Singapura exceeded our expectations. My sister and I have enjoyed a delightful facial (Indiba) and scalp & hair treatment. Their friendly staff demonstrated in-depth knowledge and took the time to explain every step, making us feel well-informed. There’s visible difference before and after the treatments. Excited to see more difference after a few more treatments. Rejuvenating & refreshed after. Thank you Yishan (my beautician) and other staff for the amazing experience.
Cecilia Chan
I am very satisfied with my acupuncture treatment with Dr Tan, she is very professional, knowledgeable & friendly. I also signed a massage package after my first session with Hong Ye, she is very competent in her techniques. Highly recommended 👍 …
angela yeo
I have been visiting Refresh Wellness at Plaza Singapura and had an incredible experience! The practitioner - Ace Tan and Therapist - Yue Fei was knowledgeable, compassionate, and created a soothing atmosphere. The treatment was tailored to my specific needs and I felt immediate relief from my chronic pain.
The clinic was clean, calm, and conveniently located. I highly recommend Refresh Wellness to anyone seeking effective and holistic care.
Angela Yeo
Zhuoyi Khoo
Dr Tan is very friendly and professional in explaining my body condition. Love her painless acupuncture treatment. Clean and cozy environment.
elaine kuan
Great experience @ Plaza Singapore Refresh Day Spa, recommended!
Cozy environment and friendly staff. The traditional massage was so soothing that I fell asleep.
They also offered me a cup of ginger tea and a pcs of free wormwood soap after the massage!
Jessie Liong
Visited this outlet for the third time and tried out their Tui Na service for my lower back pain. Felt much better n less tense after the second session. Thanx to team for the friendly and professional service. Highly recommended to give it a try!👍👍👍👍👍 …
Heng Esther
Dr Tan listen with care as I shall my ordeal of spained ankle. She noted my extreme fatigue n recommended acupucture treatment for the whole body system. During the treatment, she ensured that I was comfortable with the heat generated n do periodic checked. Gave clear explanation n practical advice on food related to my health. Very professional n excellent service. Very prompt good follow-up the next day as I text for advise abt minor after effects of the treatment. Reception staff was friendly n helpful. Thank U, Dr Tan, U are gifted with healing hands🙏👍💖May God blesses U to bless others to improve their health😇😃
Kelly Kelie
Very warm and professional service, I had face bojin today, my therapist is Susanna, she explained well and the therapy was painless I fell asleep and woke up to a bright and lifted face!! 😀 for those who wants natural and no side effects treatment for overall wellness therapy, must try their treatments and as an Indonesian, I am glad they have a branch in Jakarta too!! Thanks Susanna and the team!!
siokyi tee
I had a great experience at Yong Kang TCM Clinic. The staff were friendly and professional, and the physician took the time to understand my condition thoroughly. I went for treatment related to chronic back pain, and after a few sessions of acupuncture and tuina, I noticed a significant improvement. The environment is clean and calming, and the service is efficient. Highly recommend this clinic for anyone looking for effective and authentic TCM care!
Chai Chuan Juu
"The service at Refresh TCM Wellness is truly outstanding. The staff are warm, attentive, and genuinely care about your well-being. From the moment I walked in, I felt welcomed and well taken care of. Their personalized approach makes every session feel special and effective."
Jerry Lok
Highly Recommended Experience！
The staff members were incredibly professional, and their service was both friendly and enthusiastic！
Fuyang Moxibustion not only helped alleviate my pain but also effectively eliminated dampness. During the treatment, the staff even provided me with a massage, which made me so comfortable that I couldn't help but fall asleep.
The overall environment was exceptionally tranquil, making it the perfect place to relax.
