Reviews for Samsonite - Plaza Singapura

Flo Yeow

July 26, 2025

3

I really liked how convenient the shop is located at, given that it's at Plaza Singapura, right smacked in the middle of town. It makes seeing the items a lot easier. Shopkeeper is also pleasant. That said, I realised that I didn't like a single piece of backpack nor luggage bag. Walked in, spent 10mins inside, and left shortly after.

J Dotz

July 26, 2025

1

Went into this outlet last week, needed to buy luggage. Was informed to wait, wait already barely any service. Salesperson has nothing informative to provide. So i said fine i will browse, got immediately ignored, sales person didnt even bother to look up. So i went next door to buy, the travel store has 3 super friendly staff, all super knowledgeable, able to provide information. Very patient, showed me a few models. Samsonite may be a good brand but not thatttt good for customer to put up with such attitude. Wrote into customer service also got ignored, high chance buy your luggage got issue also wont be able to find any assistance.

Clarissa Tang

July 26, 2025

5

Saw that Samsonite had the bag I wanted, and wanted to go down to the outlet to try the fit. Called the shop around 6pm and confirmed that they had it in the colour I wanted, and the model I went. So I had asked for the staff - Mui Ling to keep it aside for me as I would come down right away to try the fit out. When I got there, she showed me the bags in the 2 colours that were available, and I got to try the fit. I had also asked for other recommendations with similar cutting/ and price points of which she did try to narrow down the options for me. She was friendly, approachable and most of all, she knew how to do her sales! After a few pictures of how the bag looked on me, and getting opinions of my friends virtually, I had also asked for her opinion on the colour fit etc. She was not pushy with her sales, and was really patient in addressing my queries. I had an enjoyable shopping experience today. Thanks Mui Ling!

Seng Chai Loh

July 26, 2025

5

Friendly service and the staff have good knowledge. Do not have the feeling of pressure to purchase from them. Good service even though it is a small purchase.

William Chong

July 26, 2025

5

I was looking for backpacks which suit my budget, the salesperson Mui Ling took effort to explain to me and showed me every options. Even after I decided to purchase “the one” she tried to make sure all the zips are working well. She found out that one of the zips not working abs that’s the only piece left in the store. She then offered to check for me which store I can check for that backpacks. Not forceful at all and very patient even though I spent sometime in selecting.Great service, this will be my go-to-samsonite store next time when I really want to look for something.