Location: Level 4, Unit Number #04-04
Quality products and services
Samsonite at Plaza Singapura stands as the worldwide leader in superior travel bags, luggage, and accessories on Level 4, operating daily 11:00 AM to 9:00 PM with distinctive style combined with cutting-edge design technology and meticulous attention to quality and durability. Located within Plaza Singapura's comprehensive retail environment at 68 Orchard Road, this flagship store serves Singapore's travelers with everything from sturdy suitcases in all sizes to trendy backpacks, stylish briefcases, and essential travel accessories including wallets and toiletry bags.
The extensive product range spans sleek hard-shell luggage, carry-on and large-size suitcases, business cases, backpacks, and premium travel accessories that cater to every adventure from business tours to family escapades. Expert sales staff provide knowledgeable guidance and packing expertise, helping customers find perfect pieces while politely answering questions about luggage features and travel requirements. The comprehensive selection ensures travelers discover ideal solutions whether seeking weekend carry-ons, extended-stay luggage, or specialized business travel gear.
With Plaza Singapura's strategic Orchard Road location and excellent Dhoby Ghaut MRT connectivity via three lines, Samsonite serves Singapore's frequent travelers and international visitors seeking premium travel solutions. The store's reputation for helpful, knowledgeable service complements Samsonite's global legacy of innovation and quality craftsmanship. Whether preparing for business trips, family vacations, or adventure travel, Samsonite Plaza Singapura delivers trusted luggage solutions that combine functionality, durability, and style for every journey.
Based on 15 reviews
Out of 190 shops
Out of 58 rated retail places
Eileen Neo (Sgsohotleh)
Known for their luggages and laptop backpack. Happy to have gotten what I want; a laptop backpack. The store was having relatively attractive discount, i.e. 30% discount. A pity not to buy. 😆 Quite a few new arrivals in the store too. But customer service may need to improve alittle. …
Pramodya Mendis
I went there around 8.45 and there was a notice of toilet break, got back again 8.55 and it’s already closed. So disappointed
Amirah
I visited this Samsonite outlet on 13 December at around 4pm and was disappointed with the customer service. Initially, the staff ignored me. When a male sales associate eventually attended to me, his assistance was unhelpful. He focused solely on quoting luggage prices and made no effort to check the stock availability of the item I was interested in, even though he claimed it was available at other outlets. The female sales associate’s behaviour was even more concerning, as she appeared to serve customers selectively. This experience was particularly disappointing, as I have previously had positive interactions with the brand. I hope this outlet improves its staff training and customer service standards to uphold Samsonite's reputation.
J Dotz
Went into this outlet last week, needed to buy luggage. Was informed to wait, wait already barely any service. Salesperson has nothing informative to provide. So i said fine i will browse, got immediately ignored, sales person didnt even bother to look up. So i went next door to buy, the travel store has 3 super friendly staff, all super knowledgeable, able to provide information. Very patient, showed me a few models. Samsonite may be a good brand but not thatttt good for customer to put up with such attitude. Wrote into customer service also got ignored, high chance buy your luggage got issue also wont be able to find any assistance.
Natalie Yue
When called to enquire about closing time, staff mumbled very specifically that I should turn up 15 mins earlier because they have to start shutting their shop. Fantastic customer experience even before you get there.
Flo Yeow
I really liked how convenient the shop is located at, given that it's at Plaza Singapura, right smacked in the middle of town. It makes seeing the items a lot easier. Shopkeeper is also pleasant. That said, I realised that I didn't like a single piece of backpack nor luggage bag. Walked in, spent 10mins inside, and left shortly after.
AL
Recently popped in to enquire about large luggage. Mui Ling was the only staff there and was very attentive and informative about the products. Was advised about luggage care, warranty etc. Happy with my purchase, happy with the service. Good job Mui Ling.
Ian Fraser
Very friendly, helpful staff and a good deal on the cases. What's not to like!
Steve Altneu
Good selection and had a 30 pct off sale
Jiajun
Went to the store to find a model of luggage that I was looking for. Unfortunately there wasn’t any in stock at this particular outlet. However, Mui Ling was kind and helpful enough to help me check which outlets still had stocks for it. Managed to get it at another outlet with her help. Appreciate it!
Lim Jun Jie
When to PS Samsonite for a backpack, great welcome from a female staff name mui ling . She listened to my needed patience and recommended a product that suited me. Thanks for her service and will be back for next purchase.
Choo Yan Guang
Pleasant experience at the shop! Mui Ling (shop attendant) was really helpful. She was not pushy and gave me space to browse around. She was knowledgeable and gave great advice about the sizing and uses of various luggages, and popular colour options. Even signed me up for a free membership to get $50 off! Bought a Karissa 3 as gift, because it looks chic as a rolling luggage.
Clarissa Tang
Saw that Samsonite had the bag I wanted, and wanted to go down to the outlet to try the fit. Called the shop around 6pm and confirmed that they had it in the colour I wanted, and the model I went. So I had asked for the staff - Mui Ling to keep it aside for me as I would come down right away to try the fit out. When I got there, she showed me the bags in the 2 colours that were available, and I got to try the fit. I had also asked for other recommendations with similar cutting/ and price points of which she did try to narrow down the options for me. She was friendly, approachable and most of all, she knew how to do her sales! After a few pictures of how the bag looked on me, and getting opinions of my friends virtually, I had also asked for her opinion on the colour fit etc. She was not pushy with her sales, and was really patient in addressing my queries. I had an enjoyable shopping experience today. Thanks Mui Ling!
Seng Chai Loh
Friendly service and the staff have good knowledge. Do not have the feeling of pressure to purchase from them. Good service even though it is a small purchase.
William Chong
I was looking for backpacks which suit my budget, the salesperson Mui Ling took effort to explain to me and showed me every options. Even after I decided to purchase “the one” she tried to make sure all the zips are working well. She found out that one of the zips not working abs that’s the only piece left in the store. She then offered to check for me which store I can check for that backpacks. Not forceful at all and very patient even though I spent sometime in selecting.Great service, this will be my go-to-samsonite store next time when I really want to look for something.
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