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Rating Summary

3.6

15 reviews

5
87%
4
100%
3
87%
2
73%
1
60%

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Reviews for Samsonite - Plaza Singapura

AL

AL

5

Recently popped in to enquire about large luggage. Mui Ling was the only staff there and was very attentive and informative about the products. Was advised about luggage care, warranty etc. Happy with my purchase, happy with the service. Good job Mui Ling.

Eileen Neo (Sgsohotleh)

Eileen Neo (Sgsohotleh)

3

Known for their luggages and laptop backpack. Happy to have gotten what I want; a laptop backpack. The store was having relatively attractive discount, i.e. 30% discount. A pity not to buy. 😆 Quite a few new arrivals in the store too. But customer service may need to improve alittle. …

Pramodya Mendis

Pramodya Mendis

1

I went there around 8.45 and there was a notice of toilet break, got back again 8.55 and it’s already closed. So disappointed

Ian Fraser

Ian Fraser

5

Very friendly, helpful staff and a good deal on the cases. What's not to like!

Steve Altneu

Steve Altneu

4

Good selection and had a 30 pct off sale

Jiajun

Jiajun

5

Went to the store to find a model of luggage that I was looking for. Unfortunately there wasn’t any in stock at this particular outlet. However, Mui Ling was kind and helpful enough to help me check which outlets still had stocks for it. Managed to get it at another outlet with her help. Appreciate it!

Lim Jun Jie

Lim Jun Jie

5

When to PS Samsonite for a backpack, great welcome from a female staff name mui ling . She listened to my needed patience and recommended a product that suited me. Thanks for her service and will be back for next purchase.

Amirah

Amirah

1

I visited this Samsonite outlet on 13 December at around 4pm and was disappointed with the customer service. Initially, the staff ignored me. When a male sales associate eventually attended to me, his assistance was unhelpful. He focused solely on quoting luggage prices and made no effort to check the stock availability of the item I was interested in, even though he claimed it was available at other outlets. The female sales associate’s behaviour was even more concerning, as she appeared to serve customers selectively. This experience was particularly disappointing, as I have previously had positive interactions with the brand. I hope this outlet improves its staff training and customer service standards to uphold Samsonite's reputation.

Natalie Yue

Natalie Yue

1

When called to enquire about closing time, staff mumbled very specifically that I should turn up 15 mins earlier because they have to start shutting their shop. Fantastic customer experience even before you get there.

Choo Yan Guang

Choo Yan Guang

5

Pleasant experience at the shop! Mui Ling (shop attendant) was really helpful. She was not pushy and gave me space to browse around. She was knowledgeable and gave great advice about the sizing and uses of various luggages, and popular colour options. Even signed me up for a free membership to get $50 off! Bought a Karissa 3 as gift, because it looks chic as a rolling luggage.