The online and SMS queue system is just awesome!! Seamless integration so we don't waste much time waiting at the shop! If our queue is missed, can go back within the hour to "requeue" so we can served shortly.
Nafiz Kamarudin
1
1 star for the person answering the phone. He's very patient and maintain his calm. 4 missing stars for Samsung because your 11 years so-called warranty for your washing machine only covers the motor. Not the other internal parts. I do understand if warranties do not cover cosmetic damages but Samsung washing machine warranties only covers the Motor specifically.
Water does not come out of my washing machine which we purchased less than 4 years ago. It's not a blockage and it's not the pipe problem as water can still come out of the hose when unscrewed from the washing machine. So obviously it is the machinism problem inside. How can a warranty only covers a part of the washing machine but not the other INTERNAL PARTS. Was I told when purchasing that it only covers the motor and not the other INTERNAL PARTS? Of course not, nobody would buy it if we were told there are different warranties for different INTERNAL PARTS. You pay 1 warranty for the whole device excluding the cosmetic features.
Very sneaky of you Samsung. Just beware everyone.
NICHOLAS LEE
5
I accidentally dropped my out-of-warranty phone and ended up with a white mark and screen damage. After comparing quotes from Samsung and several third-party repair shops, I was surprised to find that Samsung was actually more affordable — plus, they use authentic parts, which means my phone’s waterproof IPX rating stays intact, unlike with third-party replacements.
The lady who assisted me was really helpful — she even checked if I had backed up my data to the cloud before sending it in. I dropped off the phone for repair around 7PM on Saturday, and to my surprise, I received an SMS that it was ready for collection on Monday morning!
When I picked it up, they helped me reinsert my SIM card and even informed me that the new screen comes with a 1-month warranty. Overall, I’m really impressed with the speed, quality, and professionalism of the service.
Highly recommended!
Linda Ann Woo
2
Was attended to by Zhong De on 7 May at 6.35pm.
He was unsure how to register the gadget i had brought for repair. Initially he was cordial. Subsequently he got frustrated that his colleague told him the correct procedure was to run a diagnostics before registration of the defective item.
I stood quietly thinking just be patient. Give the new kid a chance to learn.
At 6.58pm, he finally registered my gadget. I asked him how the diagnosis went. He said it couldn't be done. I asked him,"may know why?"
His curt reply was," you don't need to ask why the diagnostics cannot be run."
Please train your staff to have courtesy.
J W
1
I’ve been a loyal Samsung customer for years, but this experience was a complete letdown. I ordered a phone listed as in stock directly from their online store, expecting reliable delivery. Not only did the phone never arrive, but there was zero apology or meaningful service recovery. Their idea of compensation? A discount on a future purchase. Sorry, but why would I ever trust them again? Absolutely unacceptable.