Reviews for The Willow Label Plaza Singapura

Rachel.L

July 26, 2025

1

FIRST and definitely the LAST time im buying clothes at TWL. bad customer service by this chinese blackface lady (curly hair and wearing tube and shorts) at vivo city store. Normally, staff will pass you the receipt personally aft packing your clothes right? no. she just put my receipt into the clothes packaging and slide my shopping bag on the table. While waiting for the receipt, she just said "Oh the receipt in your bag". Not even a thank you was said. Their clothes are pretty but i guess their bad customer service will chase people away

Rena Kek

July 26, 2025

5

Very very honest shop with affordable prices. Been loyal to the store ever since I found them. Quality has never once disappointed me and I buy a range of their items from basics to cny dresses. Honest review: highly recommend if you are looking for sharp and classic pieces without having to break a bank👍 Have recommended a total of almost ten ladies from different generations to purchase, all were impressed as well— quality, price and ambience of shop speaks for itself. Encourage to go down and try to experience.

Sassybeauties

July 26, 2025

1

Boycotting this shop. Very unethical and extremely lousy quality! I used to be a fan, but not now. Bad customer service that only wants $$$$. Bought a jumpsuit from their store at plaza Sing. First time wearing out, and while in the washroom zipping the jumpsuit, the back zip tore the material. Emailed them, they asked for a receipt, then said because I’ve worn it, they cannot do anything. Paid more than $50 for such lousy quality?!

Serene Ling

July 26, 2025

1

Very rude service staff at the store. Met her a few times (Chinese skinny lady with specs). Always showing black face. Met her at PS store and again at VivoCity outlet on 15 Jul evening. Was trying 4 pcs and requested to get another size for one of the design I was trying - she unwillingly took my requested size and stared into my fitting room & said but you have 4 pieces inside. Staff could have spoken nicely and asked me to exchange my piece upon request? Not to speak so rudely. Her attitude only changed after I came out of the fitting room and made a purchase. I love TWL clothes and often purchase online. But the experience is always ruined with black faced staff. I hope the management will look into your staff attitude as this will shun away new customers…just look at the rest of the reviews commenting about the retail staff attitude. Pales in comparison with the retail staff at local online stores like Love Bonito & The Closet Lover 🤨

T-L

July 26, 2025

2

TWL do have nice designs but wish they'd check the service standard of their retail store more often. Always a disappointing experience here. First few visits staffs are always preoccupied with using their mobile phones/chatting and sitting down, and never ever shows interest in customers at all with 0 assistance; today's visit was also once again disappointing. No assistance was provided, and even as i make my purchase the staff there has 0 initiative in even opening the item for the customer to check, i had to open the packaging myself while your staff stared down at me. Basic service seems to be missing here, very appalled with the service standards of your store. 1 extra star as the store seems rather well maintained but the customer service is really a turn off for future visits.