I just visited a few days ago. The service was done in a hurry. No introduction to other products. I even had to ask the therapist to stop threading and then I had to ask her to remove some fine eyebrows that she did not check.
After I rejected the persuasion to buy a package, I was not even offered a drink. It was a little over 830pm when they were no longer interested in serving customers.
The shop is conveniently above Dhoby Ghaut MRT. Plaza Singapura houses many eateries and retail shops.
Matthias Kwek
4
Went in to get the eyebrow resurrection. Asked for something natural looking nothing too much.... Now I have Rock Lee caterpillar eyebrows.
Why did she make it so thick and dark?
They said it should get lighter in the coming days.... I really hope they do. I feel ridiculous ðŸ˜
Will amend my review if it gets better... Sigh....
[Update]
It has been several days and actually the color lightened. Don't look so crazy anymore. And the more I look at it the more natural it looks.
I am happy to share someone from Browhaus did actually reach out, granted nothing has been done but at least they kept their word.
C Tan
1
First time at their browhaus. Waited all in all 30 minutes because the therapist was caught up with another customer.
But front desk kept asking me to wait
I ended up cancelling the appointment. And they didn't even apologise
Feedback to their call centre but their CS didn't acknowledge as well. So here I m leaving this feedback to inform potential customers or potential service they might receive if they visit this outlet. Or even browhaus.
Never had such issue with strip since 2015.
Very much done with browhaus
You have other places that offer affordable embriodery at the same price, better service, less waiting time.
Or maybe even cheaper prices with better service.
Kaye Lin
3
Tried out their brow resurrection trial for $300. Kept trying to convince me to sign up for the full brow resurrection at $1200 (even offered a special price of $870), by telling me this trial will only last 3 months etc etc. I persisted and the eyebrow stylist went on to do my brows but it was lopsided. The stylist also sounded very confident of himself and said many customers will look for him. Hmmm ok. I went home and felt something wasnt right so I called them immediately and they asked me to return the next day and he fixed it.
So they are professional enough to respond and touch up my eyebrows, of that I'm grateful. But the upselling is quite annoying. Even tried to sell the aftercare products which were around $170. When I declined, only then they tell me they have them in a smaller size and cost half that price. I got them to humour them since they kept saying the products will ensure the brows last longer.
hojuanyao
5
Cherry was jovial and was skilled in her work and shaping my brows in a natural manner
Hidayah K
1
Not a gd experience doing the lash lift here. Attending staff mentioned it will be a barbie doll curl and can last 2 mths. The result was very underwhelming & totally showed how inexperienced she was. There is barely any visible curls, lash now looks frizzy and I believe she did not comb through the lash hair neatly during the process. Poorly done job and a TOTAL WASTE OF TIME. This service was 1.5hrs and $130! Putting this here so that you don't waste ur time coming to try it out.
Cynthia Alicia
5
Thumbs up to Cherry for the great service!
She is patient, and detailed in helping to shape my brows, professionally providing me with advice on my brows shape. After the session, I’m happy with my brow shape and result as compared to other therapists whom have done my brows.
Sarah Tay
4
Lucy is detailed, consistent and always punctual for every appointment. I’ve been coming to Browhaus at Plaza Singapura and always request for brow thread and tweeze with her, and have done a soft brow resurrection with her.
I like this outlet so much too. Nice environment, private rooms and clean factory.
Indira Devi Manickam
5
I’ve been a client of Ms. Tody for over two years now, and I can’t recommend her enough! She has been consistently amazing with my eyebrow and lip restoration treatments. Her attention to detail, precision, and expertise make every session an absolute pleasure. My brows always look perfectly shaped and natural, and the lip treatment leaves me feeling refreshed and confident. Ms. Tody takes the time to understand my preferences and provides top-notch care every time. Truly the best in the business!
Annie Wu Tzu Hsuan
5
First ever Brow shaping experience! Thank you to Jeni for the patience explanation, reassuring presence and skilful service! I’ll definitely be back, just need to figure out the exact package deal I need.