DBS Plaza Singapura Branch, strategically located at 68 Orchard Road #B1-25, serves as a comprehensive banking hub in one of Singapore's premier shopping destinations. Operating Monday to Friday from 10 AM to 5:30 PM and Saturday from 10 AM to 2 PM, this full-service branch provides convenient access to banking services for both shoppers and office workers in the bustling Orchard Road district. The branch's location within Plaza Singapura, directly connected to the Dhoby Ghaut MRT interchange station, ensures excellent accessibility for customers traveling from across Singapore's extensive public transport network.
As part of DBS's extensive network of over 280 branches across Singapore, the Plaza Singapura location offers the complete suite of banking services including credit cards, personal and business loans, investment and unit trust products, insurance solutions, and wealth management services. The branch leverages DBS's position as a globally distinguished banking group, providing specialized financial services across retail banking, investment banking, private banking, corporate banking, and mortgage loans. Customers can access innovative digital banking solutions alongside traditional in-person services, including the convenient SMS Q service that allows customers to join queues remotely and receive SMS notifications when ready to be served.
The Plaza Singapura branch exemplifies DBS's commitment to delivering comprehensive banking solutions at affordable costs throughout customers' financial journeys. With DBS's recognition as a world-class bank, customers benefit from cutting-edge financial technology, personalized service, and access to international banking capabilities. The branch serves as a gateway to DBS's full range of digital banking innovations while maintaining the personal touch of face-to-face banking consultations. For inquiries, customers can contact DBS Phone Banking at 1800 111 1111, ensuring seamless support beyond branch operating hours while maintaining the convenience of a centrally located physical banking presence.
Dear DBS Plaza Singapore Branch,
Very bad experience on this branch i only want to update particular details the staff name was Yeo Che Hui Very unprofessional and inexperienced serve me at VTM i wait inside around 10 minute between the time we have ask MR Yeo to assist us but unfortunately he keep saying need to wait
ok i haven’t done yet he serve another customer already? Also didn’t follow up. we wait after 10 minutes + finally got one short woman assist me say your card been VTM eat already ( funny thing was the Mr Yeo asking me why didn’t take out my card is asking not sorry to me that he was wrong) and say i need to queue outside give me a shortly number 8009 In front of me only 1 number but i queue around 30 minutes.
Already got the mindset DBS is like that to train this kind of staff and provide this kind service luckily 8009 serve me number 13 room the staff name by Mei Jen she kind full service and one the manager Ming Lee assist me
Lastly, the manager have say sorry to me and give understanding of me I’m not make problem customer i just need DBS get improvement and take serious on that.
Thank you to Ming Lee and Mei Jen provided professional service.
Salamah Mohamed
Customer service outside handling the queue sucks.Look at people and open my saving book without asking permission.After saw the amount of my saving account, told me to queue up just for simple book updating. Your book magnetic and machine has a problem not my fault.Upgrade your book magnet chip.
Aye Myint
I am writing to formally raise a complaint regarding the ongoing issues I have faced with my POSB/DBS account, which have caused me significant distress.
I was a DBS customer in Singapore. Since relocating, my account has been frozen without prior notice, and I have been unable to access my own funds.
I contacted your customer service team for assistance and was advised to submit a physical copy of the required documents with my signature via mail. I complied with this request and sent the documents at my own expense (approximately CAD $50). However, for over a month, I received no updates or acknowledgements regarding the status of my application.
It was only after following up with another call that I was informed—without prior notice—that my application to close the account had been rejected. At that point, I was told that the process had changed and that I now needed to submit the documents via email instead. I promptly did so, submitting all necessary documents again as instructed. Despite this, more than two weeks have passed without any response or update.
Throughout this process, I have found it extremely difficult to receive clear guidance or timely support. I have tried repeatedly to get help through your customer service channels, but no one has been able to expedite or resolve the matter. The entire experience has been incredibly frustrating and emotionally exhausting.
Please understand that I am only trying to access my own funds—all of which are legitimate and verifiable through my account transaction history. I respectfully request immediate assistance in either unfreezing my account or completing the closure process so that I may access my funds.
I would appreciate a prompt and definitive resolution to this matter, along with a written explanation for the inconsistent instructions and delays I have experienced.
Since I don’t get any help, I really don’t want to use my money to call your customer service.
captain bad shot
It's incredibly frustrating how inefficient the queue system is for corporate services. We're made to wait in one line just to get a queue number, and then wait again for what feels like hours to be called at the single corporate counter. This setup, especially for a simple cash cheque withdrawal, is a significant time drain. Corporate clients often have tight schedules, and this process is clearly wasting our valuable time. The bank urgently needs to open at least two or three more corporate counters to improve service efficiency.
Positive Reviews
Antares2063
Hi , I was served by a Staff by the name of Angel. she was very professional and helped men find a external power bank, as i needed to alogin Singpass to prove I am who I said I am. 2 thumbs up!
Harshani Fdo
I would like to express my sincere appreciation to the team at the DBS Plaza Singapura branch for their outstanding service. I needed a financial standing letter with a few specific alterations, and to my surprise, the entire process was completed within just 15 minutes.
The staff were not only efficient and professional but also very accommodating and courteous throughout the process. It’s rare to experience such prompt and hassle-free banking service, especially for a document that typically takes longer.
Thank you once again for your dedication to customer satisfaction. Truly impressive service!
Stanley
Officer Ms Tan Wee Qian
attended me on 7th July 2025 @1815hr.
She is well knowledge, patience and helpful.
I had all my questions answered.
I am very satisfied with the service rendered.
Nikhil George
The staff at the Plaza Singapura branch were super helpful and helped me activate my bank account. As a foreign worker in Singapore, this was super important to me. Hats off to the team! 😁 …
Ken Ho
Staff was very professional and efficient. She immediately knew how to resolve my problem and the whole process took only around 5 minutes.
There was a queue but it cleared very quickly because of the staff’s efficiency.
grace lim
I had a super great experience here due to Adeline’s kind service! She helped me patiently throughout the entire process of applying for a card and even went beyond that to help me with my other queries. Thank you so much Adeline for your help!
Ravi Rao
Met with the DBS branch staff at Plaza Singapura, and our experience exceeded expectations. Ms. Tan provided exceptional service, patiently addressing all our queries and helping us streamline several matters. Their professionalism, promptness, efficiency, and customer-centric approach were truly impressive. The entire branch team was extremely helpful, making our visit both productive and memorable. This experience has reinforced my pride in being a customer."
Sean Y
Expecting a large crowd doing banking chores pre CNY, I was pleasantly surprised by the preparation this DBS branch prepared themselves. All transactions were handled patiently yet swiftly.
Knowing that this branch has VTM (Video Teller Machines) helped to shorten my time there. Thankful for customer service rep Mdm Kek Hong See (I believe that’s her name) helping me to get a new debit card issued under 4 minutes.
Thank you again for your assistance, Mdm Kek.
Faith Love
I opened my first DBS bank account with DBS Plaza Singapura and the whole process was impeccably smooth. Thank you for being polite, patient and thorough during the entire process and not giving me attitude and refusing to open bank account for me like DBS Suntec. DBS Plaza Singapura truly deserves 5 stars!
Caitlin Simester
We were at the branch to get a new ATM card for my daughter and Chris Ho assisted us and made the whole experience really quick and pleasant. I was expecting to have to queue for a long time for counter service but Chris showed us with the Video Teller we could still get it done. She was also really thoughtful and suggested other services we could get done at the same time so we wouldn’t have to come back. We’re really grateful for her exemplary service which made this visit a breeze!
Frankie Tay
Back in Australia.
Long Q but great customer service.
Hope you love the Moscato.
Thank you to the lady who helped me 2 weeks ago.
