Plaza Singapura • Food • Parking
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Rating Summary

2.5

15 reviews

5
73%
4
87%
3
100%
2
87%
1
73%

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Reviews for Fayth Plaza Singapura

V

V

4

I recently made my first purchase at Fayth and was impressed by the excellent workmanship and quality of their clothes. The designs are stylish, and the attention to detail is evident in every piece. This is definitely a store that offers high-quality fashion. However, my experience was somewhat marred by the customer service. The staff member who assisted me seemed very reserved, and her body language made me feel unwelcome. It wasn’t that I had a negative encounter with her; rather, it was her lack of engagement. When I walked in around 7ish in the evening, a simple greeting or a “welcome” would have made a significant difference. Instead, I felt as though I might be troubling her, perhaps because she wanted to go home early. I believe the owner should consider providing additional training for their staff on how to engage with customers effectively. Friendly and approachable staff can significantly enhance the shopping experience. Overall, while Fayth offers great clothing, improving customer interaction would make the shopping experience even better.

J L

J L

3

Ordered 3 dresses online, used their first-time welcome discount code. However, this means no returns and refunds. When I emailed their customer service if it’s possible to exchange, they said that it’s not possible, and that I can either resell or trade or alter instead. They did reply on the same day. To those thinking of buying online, read their FAQ really carefully. Quality wise, material is quite thin and similar to Taobao quality. Update: They emailed in and acknowledged that they may have overlooked and allowed for an exchange in their physical stores 👍🏼 appreciate the fast email response.

Mei

Mei

5

My go-to-place for outfit. The quality is good (sewing, lining and the model) and the team member are helpful and friendly. Price could be steeper if you compare to online shops but seriously the quality is totally different too. Their price is ranged between S$40 - S$60. And S$30 for items on discount. The model and pattern offered is not many, but they always have new arrival quite often. However, buying online from their website can be quite challenging because the size isn’t really uniform. S size can be bigger for different cut of clothes. Tips: check their website for model/update and stop by the store to try and buy.

Cheyenne Lee

Cheyenne Lee

1

Very limited clothing in XL size. Can't zip up the chest area for size L, so had to request for XL, but staff were very reluctant to help. Couldn't even bother to search for stock availability in their system, just told me to try them on in the fitting room first. Why would I even waste my time trying on clothes that I know wouldn't fit me? Feel very unwelcomed in the store, no point patronizing.

Shannon Lam

Shannon Lam

5

First time buying from fayth, was being served by sarah. Her service is superb and even though i tried on 10+ dresses and told her i will be purchasing online for the 1st timer discount, she still served me patiently. Eventually, i decided to buy 1 piece to support her and will be purchasing the subsequent pieces online. Shes really a rare gem. Guys, please support her at the plaza singapura outlet :)