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Rating Summary

2.3

15 reviews

5
60%
4
73%
3
87%
2
100%
1
87%

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Reviews for KOI Thé Plaza Singapura

Lo'vyn Lai

Lo'vyn Lai

3

Food: Good. Same as in all branches Service: - Long wait despite only having 3 people ahead of me - staff can't really understand English

Cindy Tan

Cindy Tan

1

Wrong topping added to my tea. asked for aiyu jelly turn out some konjec jelly

Marklin Ho

Marklin Ho

5

Excellent service 🌸 thank you miss for your friendly greetings 🙏🏻😍 …

Loo Ying

Loo Ying

1

The staff name elaine is rude and show a face like she is so done, if she is having a bad day or something is bothering her she shouldn’t bring this attitude to work and show it to the customer.

Uni Uni

Uni Uni

1

The lady at plaza Singapura outlet shows her temper by slamming the freezer door shut and throwing tantrum. Refuses to serves us as well. Making her colleague to come and serve us. Till now I’m writing this in she’s still throwing stuffs on the counter with a loud bang. If she’s so unhappy about working pls don’t come to work at all.

MC SM

MC SM

5

I love Koi! My usual go to order is Oolong Milk Tea with less less bubbles. Pearls are chewwyyyy and tea sooo fragrant! There is a queue on weekends but got my drink pretty quick.

Jia Ni

Jia Ni

1

Terrible experience. Despite i said don't mind with water but less ice ( i have consented ) but, they just say strictly not adjustable :) Lack of flexibility

Tracy Tan

Tracy Tan

1

Super bad attitude from the trainee. The perm staff also but not as bad. We didn't manage to catch his name, he wore glasses. Pls don't go into service line if customer service is not in your blood. Never gonna visit this branch again.

mengg

mengg

1

we got the 1 for 1 matcha latte deal. matcha latte was terrible. matcha was claimed to be of a premium quality but it clearly tasted of a low grade and not an authentic matcha. matcha was extremely bitter and inedible, even the milk couldn't save it. milk was not good at all, creamy in a very unpleasant way and sentimental. we had to wait 35 min to get our drinks. pretty bad experience, will not return.

Bernice C

Bernice C

4

I have been to many Koi outlets. This seems to be the slowest service. I waited more than 10min and there were only 2 orders ahead. There were 4-5 staff at the outlet at the time.