Life by City Energy at Plaza Singapura, located at 68 Orchard Road #03-77/78, represents Singapore's first-of-its-kind lifestyle concept retail store dedicated to transforming homes into eco-havens through innovative green and smart technologies. Operating Monday through Sunday from 11am to 9:30pm, this unique showroom embodies City Energy's vision of a smart, low-carbon future by showcasing nine experiential zones that demonstrate cutting-edge solutions for modern sustainable living. The store serves as the physical representation of City Energy's new branding direction, catering to both B2C and B2B customers seeking to embrace environmentally conscious lifestyle choices.
The comprehensive showroom features three main categories of products and services: Gas Appliances including water heaters, washers and dryers, gas hobs, and cooker hoods; Smarter Home solutions encompassing IoT kitchen systems, IoT devices, and integrated IoT packages; and Kitchen Safety products such as gas safety support systems, gas leak detectors, and smoke detectors. Working with premium partners including Ariston, Casa, Ferroli, Habitap, LG, Küche, Macro, Mayer, Möwe, Rinnai, and Whirlpool, Life by City Energy ensures customers have access to the latest innovations in home technology and energy efficiency solutions.
What makes Life by City Energy particularly unique is its distinction as the only place in Singapore offering live demonstrations of gas water heaters and gas clothes dryers, providing customers with hands-on experience before making purchasing decisions. The store also showcases Go by City Energy, the company's electric vehicle charging solutions business, where visitors can learn about cross-border EV charging services and mobile app functionality. This innovative retail concept bridges the gap between online and offline shopping experiences through their website cityenergylife.com.sg, making sustainable home solutions accessible and tangible for Singapore residents seeking to reduce their carbon footprint while embracing smart home technologies.
We bought a water heater with this company. The sales lady seems nice and helpful at first. She said they will do installation in the following week. But they didn't give us any updates after we made the payment. I have called 3 times, but customer service alwways said some one will contact me later, and I have to wait and wait.... We had to bath in cold water for the whole week. In summary, this is not a trustful company. Don't buy anything from them
I should look at the past reviews, and re-think my decision. Worst ever experience
Marcus
Salesman came knocking on my door and promote changing to gas heater.
View my house and everything is good on installation. Told me my service yard installer will create additional socket point as current only have 1.
Fix appointment on 25th jun. Installer informed will be late. Ok fine with it.
Did a lot of work and didn't even perform basic clean up. I had to spend 1.5hr to clean up the whole house. Debris and dust everywhere.
Even throw nails into my toilet bowl.
And the worst part. They just provide multi plug and just settled it.
The contractor they consign really lousy to the max.
I paid money for the installation and it is not free !!
If want to engage them, either you eyeball and nag them or you go find other reliable contractor.
In short, they just want to faster finish the job and pack up go home. They don't care what happen to your house during installation.
Tan Weh Ming
Horrible after-sales service, bought a heater and dryer here is my experience
1. Don't have a very clear guideline on how to arrange onsite appointments, can only rely on sales but the salesperson is not responsive and in the end I contact the onsite team admin directly.
2. Contact the onsite team admin to arrange onsite job but not responsive.
3. Onsite team admin wasn't aware the product details and in the end delivered wrong product (luckily this was rectified on the same week).
4. Wasn't informed to buy an exhaust hose for the dryer first on the day of purchasing the dryer, the salesperson was very aware that I needed that hose.
5. Contact sales and was told that exhaust hose stock should arrive the following week and would contact me when it arrived, In the end went on AL and asked me to check myself instead.
6. No direct line to the shop to check stock status, have to call the customer service hotline, and the hotline pass to Plaza Sing shop, only then shop will call you, not sure how long it will take and in the end I went to the shop.
7. Went to the shop another salesperson told me that I have to wait for 2 months and asked why would I install the dryer in the cabinet, isn't that what the exhaust hose is supposed to do? to let the hot air out? Plus the display unit in the showroom is also in cabinet, which is exactly what my dryer setup looks like.
follow up: raised the rating to 2 stars, as the team took this case seriously after seeing this review, kiv.
Final review: issue rectified, service to he improved and can be a lot more proactive, good product anyway
Florence Low
Dear City Gas Team,
I would like express my dissatisfaction with the gas pipe installation service scheduled for 9 May 2025.
Our original appointment was confirmed for 1:30–3:30 PM, but we were contacted just a day before and asked to shift the timing earlier to 10:30 AM–12:30 PM. Despite the short notice and our tight schedules, we agreed to the revised timing.
However, on 9 May at 10:30 AM, my husband and I arrived at our new place for the appointment, only to find that the installation technician had not shown up. After waiting for 15 minutes, we called your line at 6759 4863. A staff member answered and assured us that the technician would arrive shortly. After waiting another 30 minutes, we called again at 11:00 AM, and were told the matter would be checked and someone would follow up. Unfortunately, no one got back to us, and by 11:30 AM, we were still left waiting without any updates.
Both my husband and I had taken half-day morning leave from work specifically for this installation. It was extremely frustrating to wait aimlessly with no communication or accountability from your team.
This level of service is unacceptable, and I urge you to look into the matter seriously. We hope to receive a proper explanation and a service recovery!
Jaslyn Tan
Sales experience with Azmin is fantastic. He’s very informative and helpful when assisting us.
Installation team is horrendous. My entire house is tiled and they were super careless with handling their equipments. Installation work done is super half ass and they make a mess of your place and don’t clean up as well.
They just want to get it done the easy way and buzz off. They don’t give any explanation of anything as well.
Positive Reviews
Darsh Naidu
Mr Desmond gave me phenomenal service. First time doing purchases like this he made it easy! Bravo 👏🏽 …
Adrian L
Sunitha did a great job explaining everything to us kindly. We appreciated her expertise and honesty in introducing us to the different brands they carry.
Cjx
I was looking for a replacement Rinnai outdoor water heater. Spoke with Ms Saras on the phone. She suggested perhaps I would like to pop by the City Energy outlet for a good look. She was very patient in her explanations and well versed in the product information. She provided me a good price for the japan-made product. The deal was closed in a very welcoming environment. Thank you Saras for the pleasant disposition and all the good information. Keep up the good work.
Raushiqah Zainuldin
Went into the store & was greeted by Ramuna. She was very knowledgeable about the products and advised/answered all our questions professionally. We wanted to get the gas dryer. The start to end process was smooth. The contractor that came to our house to install the pipings & dryer were punctual & super friendly as well. I’ve used the dryer twice after the installation 2 days ago & seems like everything is going well. Thank you Ramuna for all your help. From introducing us the gas dryer to getting the best rebates we can get!
Julia Sim
The experience with City Energy was very good. Desmond who helped to co-ordinate with the sales team did an excellent job to help match the date and time for the installation of the stove I bought. He is an exemplary example of good service, listening to what the customer’s need and helping to solve my constraints for the installation due my work constraints. Keep it up!!
Alfred Tan
A big thank you to Desmond for his excellent support with my outdoor boiler purchase and aftercare. He was knowledgeable, prompt in his responses, and consistently followed up to ensure everything was in order. Truly a customer-centric professional .
John Koh
Came in and bought a Rinnai gas heater. Been serve by Saras the city energy agent. She’s extremely helpful and professional and gave all the information and answers I needed. Thanks Saras for your professional service! Highly recommend City Energy for your water heater needs.
Sylar LYC
I had a great experience at the shop, thanks to Sara's excellent customer service. She was friendly, approachable, and very knowledgeable, answering all my queries with patience and professionalism. Her warm and helpful attitude made my visit a pleasant one. Highly recommend!
iris teo
We visited CE on April 28th around 3 PM and were assisted by Desmond. He provided clear and detailed explanations about the household item we were considering, making our decision much easier. What truly stood out was his patience and understanding when we faced some issues with our credit card during payment—he went above and beyond to assist us smoothly.
A big thank you to CE for his outstanding service! Highly recommend him for his expertise and customer care.
Yes Man
I am very pleased to deal with Azmin. He is prompt and fulfilled his duty at work. He is able to coordinate with me on the project diligently and the whole work flow and payment process were completed smoothly. I am happy to deal with him now and also for my future projects.
Unlike the other staff, Sara, there was no sense of urgency and I had to wait for payment link for almost 6 days without result and moreover she entered my company’s email address wrongly even though I gave her the correct email address. She never double check her typo and claimed my company’s email was not working. Then she asked me for another email address which I gave her promptly upon request. She was not responsive most of the time during our conversation in WhatsApp discussions. I do not want to deal with her again.
