Jeanina Lara
the voucher was given to me as a gift by my partner and she was advised that this voucher is the only thing that is needed to be presented to the clinic. 1. When I called to book an appointment, the 1st clinic (wheelock branch) told me that they're fully booked when they heard I was claiming for a promotion and I asked if there was any way they can check for a clinic with an available slot and they said plaza singapura branch has - but when i called plaza singapura they asked if i had a promo i was claiming for first and when they knew i did they said they were fully booked already for the next few days. I asked for the specific day the 1st branch told me there was an opening (which was the next day) and they said they'll check. In less than 2minutes the recep managed to give me a time slot. 2. On my visit, they refuse to do the service cause the booklet wasn't brought in when the voucher was being given to them already - again, the agent that made the sale said the voucher is enough and if you can see, the voucher says 'this Priviledge Card' Asked them if there's any other solution that can be done but they can't come up with any except that i needed to provide them with the booklet which is identical to any other booklets that they have. I tried to offer them the solution instead to check the serial number but they said they needed the voucher which I honestly don't have cause we were advised that it isn't needed. Offered to show them the transaction amount from my partner and they also don't want to accept it and just keep on saying the need the booklet which doesn't have any serial number on it whatsoever. Best is that they tried to asked us to contact the customer service on a weekend when they knew that they only operate from mondays to fridays. 3. They had me fill out their form and when i wanted to take my personal particulars back, they don't want to give it even when I said I'm not claiming the voucher anymore - i left the voucher there but i thought to take it back cause they might claim that I claim it and true enough, when I went back to the clinic they were holding the voucher and keying something in their pc. Not that that means they're claiming it already but why would you still need it when it's 'not claimable'? might as well just throw it. If you are willing to go to this facial clinic, best to just pay the full price cause they clearly don't like entertaining people on promotional prices even when they are the one who offered it. But maybe consider trying a different branch cause this branch is just not up to standard. But for me, I'll put my money elsewhere.