Lina Gautama
5-stars for the Tuina massage I received 4 Jan 2025 that my friend took me too by sharing her package. I've a great experience with my Tuina therapist Joann for my Tuina massage. She has 20-years experience and knew exactly my aching points as soon as I told her my back problems. She is also the one with emotional intelligence that captured and de-tense any awkward and rude moments by the marketing staff and other therapists' selling. 1-star for services: I'm taken aback by the in-adeptness of the counter and marketing staff for a massage parlor in a PS mall, which I was expecting a basic level of professionalism. The staff have none. Not only I didn't feel welcome upon entering the place, the counter SG Aunty was rude and condescending about how to register - a total turnoff. I trust the Chinese staff/therapists are good, but they lack trainings and were aggressive, esp when it comes to selling their products. One abruptly entered halfway through my massage session to sell extra TCM-style massage, which I didn't appreciate in terms of privacy intrusion and trying to hardsell while clients are in a vulnerable position. Highly unprofessional - I would have consider signing a few sessions if not for this. It is a shame that any potential good massages are diluted by the lack of professional services by the staff. I honestly have friendlier and better services in a cheaper non-mall settings. The owner could consider reforming the services to attract customers, would be a more effective strategy than serving the otherwise tasty red bean soup and good massages. I felt like I was in a neighborhood Chinese-run parlor desperate for business :/.