Himanshu Gupta
The store didnt have good collection of Legos and the staff also seemed disinterested.
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LEGO Certified Store Bricks World - Plaza Singapura
Retail
Toys & Hobbies
Location: Level 3, Unit Number #03-17
Quality products and services
Services
Has in-store shopping
In-store pick-up for online orders
LEGO Certified Store (Bricks World) - Plaza Singapura is a Toy store located in Floor
3 · Plaza Singapura. Services: Has in-store shopping, In-store pick-up for online orders
Operating Hours
Open
Closes in 1h 36m
Monday
(Today)
10:30 AM - 9:30 PM
Tuesday
10:30 AM - 9:30 PM
Wednesday
10:30 AM - 9:30 PM
Thursday
10:30 AM - 9:30 PM
Friday
10:30 AM - 9:30 PM
Saturday
10:30 AM - 9:30 PM
Sunday
10:30 AM - 9:30 PM
Overall Rating
3.6
/
5
Based on 15 reviews
Mall Ranking
#131
Out of 190 shops
Category Ranking
Not enough ratings
Negative Reviews
Bernard Sew
Staff has extremely bad attitude. Not sincere in serving.
Jacqueline Yew
Was told by the cashier that there was still a CNY dragon GWP if I bought something else to make the shortfall so I said “ok, hold on, I’d take something from the shelf to add on to my 2 sets at the counter”… yet by the time I did circle back, she told me that I was too late because she had decided to give the last set to the next customer. Ah… there was service recovery carried out by another staff member who then offered me the V Day Teddy bear GWP which was not what I had initially wanted. Nevertheless, I appreciated the gesture and walked out of the store with purchases amounting to more than $300 and two of the same GWP, no less. I’m also grateful that the customer service personnel contacted me to rectify the situation.
River Law
I've purchased pick a brick many times and brought my own cup many times too. Today I was told by the employee (malay lady) that next time I have to "prove" to her first that I brought my own cup. Weird that I've never been asked to do that in any other outlets.
nicholas ng
06/04/23 (time: 15:41), my family went to Plaza Singapura purchase lego 77012 & build a minifigures. After we have finished our build & I making my payment. Malay lady staff said, we need to purchase the plastic package then can get the lego minifigures, I told her last time I used to bring the plastic package & your other staff told me no longer needed the plastic package & will deduct $1.00 off even without the plastic package, so I have thrown away to recycled bin. She refused to believe it. I told her to check with HQ, she said after I left, she will check with HQ. I told her, why can’t you check now, then she called without reply to me. I shared my problem to another Chinese male staff, he told me to show him the prove, I used to have the plastic package. How to I shown him the proved, I have already thrown the plastic packed to recycled bin. All your staff refused to help me & let my family wait. We were very disappointed to their service, we left. How can it be so double standard! We hope they can know their product well & can serve customer better!
AQ
Very bad attitude from the male employee named Fiavian who rudely told off a boy who was not tall enough, so unknowingly; stepped up and got scolded. Surprised that being in a sales retail line store meant for children, he totally has no kindness and patience. Horrible and bad service indeed. Not surprised to read on similar reviews on Google here. Shame on you.
Positive Reviews
Vidyasagar Shenoi
I had a great experience at this Lego branch. I had placed an online order for store colkection . One of the items were out of stock and had to be supplied from another store in Singapore. I expressed the need for a pickup by certain day because of an emergency. The super kind, empathetic and efficient employee, Alice, went all the way to help arrange the pickup promptly and inform me in advance so that I wouldnt be disappointed. Very professional and genuine! Thank you Alice and Lego for a great patron experience! 🙏😊 You deserve to be one of the most loved brands worldwide! 🙌
mary grace
Recently visited the lego store at plaza singapura. The staffs there are friendly and helpful. I needed help looking for a set to buy for my colleague and a staff name Asyura came to help and recommended me some sets. I even ended up buying a set for myself too.
Luca Malaguti
Small but nice shop, staff very kind and helpful.
Fatmah Muhd yusof
Been to this store alot of times. The staffs there are very friendly & willing to offer help to us. Cheers to the whole team for their service everytime !!
Ambang Auto
Staff Alice👍thank tou so much for the excellent service. I really appreciated your helpfulness and expertise on my first visit. …
Chai Sook Fun
Acclaim! After receiving the goods and opening them, I found that the packaging was very good and very detailed. The quality of the goods is also very good. The service was good and the sales (name:Alice) attitude was very welcoming.
Nora Malik
Visited this store on 15th Apr 2024 at ard 7.30PM. Store was well kept & the female staff on duty was really friendly & cheerful, and ready to help! 😊 …
Jenny Ho
Thank you for making me felt welcomed at this store, staff greeted me when i walked in , they were friendly and helpful 🙂 even patiently answering my questions on the products 🙏 hope i didn't trouble them much! …
Khee Benson
Recently visited this branch quite a few times. Went over last Thursday and was served by staff Alice again. She is the in charge after I asked her. As usual, she gave very warm service and knowledgeable about the products. All the staff looked cheerful, thumbs up Alice n team! Photos taken during earlier visits.
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